# Medical Secretary at Akido Labs

> United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aakidolabs%3A4713970006 (read 2026-11-06).

## Facts (observed)

- Company: [Akido Labs](https://alderhq.app/companies/akido-labs)
- Location text: Rhode Island; Cranston MSO Clinic
- Where it can be done from (inferred): United States (evidence: "Location: Rhode Island; Cranston MSO Clinic")
- Posted: 2026-09-16 (51 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/akidolabs/jobs/4713970006

## Pay and sponsorship

- Posted pay: $37k–$46k per year (from the listing's pay field)

## Description (the employer's text)

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

### The Opportunity

The Medical Secretary provides essential administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This position serves as a critical communication hub between patients, providers, clinical staff, and external stakeholders in a multi-site medical practice environment. The Medical Secretary maintains accurate medical records, manages scheduling and correspondence, and ensures seamless coordination of patient care activities.

### What you’ll do

### Front Office Operations

- Greet patients and visitors in a professional and welcoming manner
- Check in patients, verify demographics and insurance information in Epic EHR
- Collect co-payments and process patient payments using point-of-sale systems
- Schedule, reschedule, and confirm patient appointments across multiple providers and locations
- Manage provider calendars and optimize appointment scheduling
- Respond to patient inquiries via phone, email, and patient portal messages
- Register new patients and update existing patient information
### Medical Records and Documentation

- Maintain accurate and confidential patient medical records in Epic EHR
- Scan, file, and organize medical documents and correspondence
- Processing medical records requests and release of information forms
- Ensure compliance with HIPAA regulations and patient privacy standards
- Track and follow up on missing or incomplete documentation
- Prepare charts and documentation for provider review
- Coordinate medical record transfers between facilities and external providers
### Administrative Support

- Transcribe provider notes and communications as needed
- Process prescription refill requests and route to appropriate clinical staff
- Coordinate referrals to specialists and obtain prior authorizations
- Verify insurance eligibility and benefits
- Prepare and submit insurance claims and support documentation
- Handle incoming and outgoing mail and faxes
- Coordinate patient follow-up appointments and recall systems
### Communication and Coordination

- Serve as liaison between patients, providers, clinical staff, and external contacts
- Communicate test results to patients by provider instructions
- Coordinate with other RIPC Medical Group locations for patient care continuity
- Facilitate communication with pharmacies, laboratories, and imaging centers
### Quality and Compliance

- Maintain patient confidentiality and adhere to HIPAA regulations
- Follow office policies, procedures, and clinical protocols
- Participate in quality improvement and compliance initiatives
- Support ACO quality metrics documentation and reporting
- Ensure accurate and timely completion of administrative tasks
- Always maintain professional appearance and demeanor
### Who you are

### Requirements and Qualifications

- Minimum of 2+ years of experience as a Medical Secretary in Primary Care.
- High school diploma required.
- Self-starter & willingness to learn.
- Strong communication, organizational, and planning skills.
- Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word).
- Ability to collaborate with team members on assigned tasks.
- Familiarity with medical terminology and ability to calculate and collect cash transactions.
- Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aakidolabs%3A4713970006 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.