At Aiviq, we create clarity for the world’s investment managers. Our cloud-based data and analytics platform

turns disparate client investment information into enterprise-wide datasets driving both greater clarity and the

ability to derive deeper insights for hundreds of industry use cases across our Investment Manager customers.

We’re investing in our Customer Services capability, both by building out the team and implementing the tools

to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking

for Customer Services Analysts to build out our Customer Services capability in India. Successful candidates

should be highly customer focused with strong communication and a problem-solving mindset. Successful

candidates should also be able to support the diagnosis and resolution of complex client data and system

challenges as well as being open to building a broader technical skill set.

Our Customer Services team provides day-to-day support and proactive data quality monitoring to ensure

customer satisfaction. Your key responsibilities will be to:

Trouble-shoot system failures and investigate customer queries
Conduct regular checks on customer systems and promptly address any failures
Build and maintain data connectors for existing and/or new data sources
Support release testing on new features and enhancements prior to customer releases
We can offer some flexibility in working location, but we will expect the analyst to work at least three days a

week in our Hyderabad office

A technical background coupled with experience of working in customer facing roles
Proficiency in SQL and experience of supporting or developing computer systems.
Familiarity with different file formats (e.g. Excel, csv)
Strong organizational skills and attention to detail
Good written and verbal English communication skills
Willingness to work independently with minimal supervision, taking initiatives to address challenges
Experience with the Microsoft Office suite (particularly Excel) and data analysis skills
Experience in Asset Management industry is preferred but not mandatory

Proven team player who is able to effectively interact with a wide variety of internal groups and customers
A keen interest in data, analytics and technology
A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration,

openness, innovation and respect in all interactions

Aiviq is growing UK-based FinTech, specialising in developing SaaS products for the world’s investment

Managers. We are backed by Alpha Financial Markets Consulting Plc, a global Asset & Wealth Management

Consultancy.