# Senior Technical Support Specialist at Agility Robotics

> Onsite · United States · Senior · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aagilityrobotics%3A6222414004 (read 2026-11-07).

## Facts (observed)

- Company: [Agility Robotics](https://alderhq.app/companies/agility-robotics)
- Location text: Onsite- Pittsburgh, PA; Salem
- Where it can be done from (inferred): Onsite · United States (evidence: "Location: Onsite- Pittsburgh, PA; Salem")
- Posted: 2026-10-14 (24 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://www.agilityrobotics.com/about/job-post?gh_jid=6222414004

## Pay and sponsorship

- Posted pay: $88k–$114k per year (from the listing's pay field)
- Market band for similar posted roles (Pittsburgh, n 3): p25 $98k, median $101k, p75 $124k
- H-1B filings at this company for similar roles, FY26: 5, median offered wage $245k ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance))

## Description (the employer's text)

Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.

We are seeking a dedicated and proactive Senior Technical Support Specialist to join our team in Pittsburgh. The ideal candidate will have a strong aptitude for customer interaction, excellent problem-solving skills, and a commitment to ensuring customer satisfaction.

### Key Responsibilities

- Lead the response, resolution, and support of complex external and internal customer issues, including serving as an escalation point for high-priority cases. Investigate, analyze, and solve advanced technical or operational issues, requiring deep expertise in Agility’s products and services.
- Provide outstanding customer support via phone, email, and other communication channels, while setting best practices and guiding team members on customer engagement standards.
- Manage and lead efforts to assist customers with troubleshooting complex technical issues related to our robotics products and services.
- Work closely with engineering and technical teams to drive timely resolution of complex customer inquiries, ensuring alignment on root cause and long-term fixes.
- Document and track customer interactions and issue resolutions using our ticketing system.
- Collaborate with cross-functional teams to identify recurring issues and implement long-term solutions.
- Follow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome.
- Proactively identify opportunities to improve our products and services based on customer feedback.
### Qualifications

- Bachelor's degree or equivalent experience required.
- Strong interpersonal and communication skills, with the ability to effectively interact with customers of all technical backgrounds.
- Excellent problem-solving abilities and a proactive approach to issue resolution.
- Exceptional attention to detail and organizational skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Previous experience in customer support or a related field is a plus, but not required.
- Passion for robotics and technology is highly desirable
This is an onsite position at our Salem office.

The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience. Agility Robotics is a multi-state employer and this salary range may not reflect positions who work in other locations. These ranges may be modified in the future.

Anticipated Base Salary Range

$88,000—$114,000 USD

In addition to base pay, our competitive total rewards package consists of the following for full-time employees:

- 401(k) Plan: Includes a 6% company match.
- Equity: Company stock options.
- Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
- Benefit Start Date: Eligible for benefits on your first day of employment.
- Well-Being Support: Employee Assistance Program (EAP).
### Time Off

- Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown.
- Non-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.
- On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
- Parental Leave: Generous paid parental leave programs.
- Work Environment: A culture that supports flexible work arrangements.
- Growth Opportunities: Professional development and tuition reimbursement programs.
- Relocation Assistance: Provided for eligible roles.
- Annual Discretionary Bonus: Provided for eligible roles.
All of our roles are U.S.-based. Applicants must have current authorization to work in the United States.

---
Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aagilityrobotics%3A6222414004 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.