Senior Manager, Narrative Intelligence
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the Brand & Communications Team
The Brand & Communications team crafts and shares Affirm’s story to build trust, elevate our brand, and drive business impact. The Brand Creative team leads conceptually bold, strategically grounded work across channels—from owned content to paid media. The PR & Communications team handles internal and external messaging, ensuring our values show up in media, exec visibility, and employee storytelling. Together, we manage brand strategy, content, campaigns, media relations, and communications. We connect meaningfully with customers, partners, and the public while championing Affirm’s mission.
About the Role
We want more people to understand what makes Affirm different and choose us with confidence. To make that happen, we need a rigorous understanding of our audiences and a clear, measurable view of whether our story is resonating.
The Senior Manager, Narrative Intelligence will build the analytical intelligence function behind Affirm’s Brand & Communications strategy. You’ll connect original research, Affirm’s first-party data, brand and media measurement, behavioral signals, and external datasets to understand our audiences, identify what shapes their perceptions, and find where our story can connect more meaningfully.
You’ll turn a complex mix of data into a clear point of view that shapes Affirm’s narrative and the work we put into the world. Then you’ll close the loop: defining how we measure narrative performance, determining what is and isn’t working, and identifying what we should do differently as a result.
The ambition is to make intelligence an operating system for the work—not a report that arrives after it—and set a new standard for how Brand & Communications uses data to make decisions
What You’ll Do
- Build an evidence-based understanding of our priority audiences. Lead research and analysis into who they are, what they value, how they behave, what they believe about Affirm and the category, and what could change those beliefs. Use segmentation, surveys, behavioral data, and other analytical approaches to identify the variables that matter most.
- Develop Affirm’s narrative measurement framework. Define the metrics, methodologies, and baselines we use to evaluate narrative performance across audiences, channels, and time horizons. Partner with Analytics, User Research, Marketing, and other teams to strengthen attribution, experimentation, and our understanding of how narrative and reputation contribute to business outcomes.
- Build the team’s intelligence system. Create the tools, dashboards, analytical standards, and shared knowledge base that make audience intelligence and performance data easy to find, interpret, and apply. Help the broader team become more analytically confident over time.
- Own the narrative feedback loop. Build a continuous, data-informed picture of how Affirm’s story is landing. Diagnose what is breaking through, what is being misunderstood or ignored, where perceptions are shifting, and what the evidence suggests we should do next.
- Connect the evidence. Bring together qualitative research, surveys, brand health, media and social intelligence, search and cultural signals, campaign performance, behavioral data, and Affirm’s own customer and business data. Draw on credible external research about culture, commerce, credit, and the forces shaping how people think and behave. Find patterns, test relationships, surface contradictions, and assess the strength of the evidence.
- Turn analysis into narrative strategy. Translate findings into clear implications for Affirm’s positioning, messaging, campaigns, content, and communications planning. Partner with the Head of Story to build and evolve Affirm’s narrative based on what the data tells us.
- Design studies that answer consequential questions. Turn ambiguous business and communications questions into testable hypotheses and rigorous research. Choose the right mix of surveys, experiments, observational analysis, and qualitative inquiry to produce evidence the team can act on.