At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the People team

The People team helps Affirmers cultivate a high-performing, inclusive organization. We focus on three core areas: attracting talent aligned to our mission, enabling growth through people and team development, and retaining employees through thoughtful experiences and rewards. We develop Affirm’s people programs and systems to create a workplace where all employees can thrive and contribute meaningfully. By investing in our people, we create a long-term advantage for the business.

About the Role

Affirm is seeking an experienced, people-focused, and hands-on Manager to lead a distributed Workplace team and the day-to-day operations and evolution of our Workplace function within the broader Places & Experiences team. Based out of our San Francisco HQ office and reporting to the Senior Manager of Real Estate & Workplace, this role will focus on delivering exceptional workplace experiences that support connection, productivity, and flexibility in a remote-first environment. This leader will play a critical role in ensuring our spaces are thoughtfully operated, consistently engaging, and aligned with Affirm’s culture and ways of working.

What You'll Do

Own the North America workplace strategy and operating model, aligning office experience with business priorities, headcount planning, and ways of working.
Translate company and team needs into workplace plans, including capacity, service levels, and programming across all locations.
Make and drive decisions on workplace standards, policies, and investments, balancing employee experience, cost, and scalability.
Establish and track key performance metrics (e.g., employee experience, utilization, vendor performance, budget adherence) and drive continuous improvement.
Provide functional leadership across locations, ensuring consistency while adapting to local needs.
Develop and implement workplace programs, standards, and initiatives that bring consistency, functionality, and delight to our spaces.
Ensure offices are operated to foster collaboration, connection, and productivity for a primarily remote workforce.
Oversee workplace policies, procedures, and service delivery to ensure operational excellence and scalability.
Manage vendor relationships across workplace services (e.g., facilities, hospitality, office services), ensuring strong performance and cost efficiency.
Partner cross-functionally with teams such as People, IT, and Finance to deliver holistic workplace solutions.
Support office activations, events, and programming that strengthen culture and employee engagement.
Partner with the Senior Manager of Real Estate & Workplace and broader team on workplace and real estate projects, taking hands-on ownership of operational workstreams such as coordinating vendors and installations, scheduling construction activity, and supporting office refreshes and improvements.
Lead, coach, and empower a distributed Workplace team across North America by providing strong in-person and remote leadership, setting clear priorities and expectations, developing team members, and creating meaningful ownership and accountability across the team.

What We Look For

6–10 years of experience in workplace, facilities, hospitality, or office operations roles, ideally in a dynamic and hybrid/remote-first environment.
Demonstrated success managing and developing distributed teams, with strong remote and in-person leadership skills.
A proven track record of empowering team members through clear expectations, coaching, feedback, and delegated ownership.
Experience owning multi-site or regional operations.
A hands-on, team-first approach and willingness to step into adjacent operational needs when necessary, particularly where Workplace and Real Estate intersect.
Strong expertise in workplace operations, employee experience, and service delivery.