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aCommerce

Live Operation (Moderator) - Specialist (Freelancer)

Bangkok, Thailand; Thailand-LocalThailand
Marketing Services
POSTED 14 JUN 2024VERIFIED 1D AGO
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Role
877 days opentrue age
Posted 14 Jun 2024
CompanyaCommerce →
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All tracked boards · live 8 Nov · n=417,297
Swift/iOS

Responsibilities

Technical Expertise

  • Manage live stream software(OBS,Tiktok live studio) and platforms (TikTok Live, Shopee Live, Lazada Live, etc.) to ensure optimal performance and troubleshoot technical glitches.
  • Monitor live streams for any technical issues or disruptions, and take swift action to resolve them.
  • Maintain a strong understanding of streaming protocols and best practices across various platforms.

Content Moderation

  • Actively monitor chat messages and comments for inappropriate content, hate speech, or violations of community guidelines.
  • Manage comments promptly to maintain a positive and inclusive environment for viewers.
  • Work collaboratively with the live anchor to address viewer concerns or questions that require moderator intervention.

Stream Support

  • Assist the live anchor with pre-stream preparations, including setting up equipment and testing software.
  • Monitor scripts and product information to ensure accuracy and provide real-time support during the stream.
  • Generate reports on live stream performance metrics (viewership, engagement) for post-analysis.

Teamwork and Communication

  • Collaborate effectively with the live anchor, marketing team, and technical staff to ensure a seamless live stream experience.
  • Clearly communicate any technical issues or moderation needs to the live anchor and relevant team members.
  • Maintain a positive and professional demeanor within the team environment.

Qualifications

  • Excellent attention to detail and ability to identify and address potential problems proactively.
  • A keen eye for inappropriate content and a commitment to maintaining a positive online environment.
  • Effective communication and collaboration skills to work seamlessly within a team.
  • Ability to stay calm under pressure and make quick decisions in fast-paced situations.
  • Proficient in (Thai, and English) to understand viewer comments and communicate effectively.
  • Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus).
  • Graduating from relevant fields of study would be preferred.
Source · aCommerceFirst seen 4 NovOriginal ↗