The ACLU seeks an Undergraduate Information Technology Intern in the Information Technology Department of the ACLU’s National office in New York City. This internship is a full-time, hybrid role.

Qualifying applicants must currently be matriculated undergraduate students or an equivalent combination of education and/or experience and must be based in the U.S. for the entire duration of the internship.

The Team

The Information Technology (IT) department provides technology-based services and support for a more than 600-person National staff at our New York, Washington D.C., San Francisco, the Dakotas, Puerto Rico and Durham offices, including staff based in remote locations, and Affiliate offices nationwide that participate in the Affiliate Technology Services program. ACLU IT support staff ensures that business critical services are available to all staff.

What You’ll Do

Reporting to the Affiliate Technology Services (ATS), Program Manager, the Information Technology Interns will work closely with affiliate operations staff other designated IT team members, and IT-adjacent stakeholder departments (e.g., Information Security, Data Governance & Privacy, ASNI). This internship is an opportunity to contribute to process improvement and organizational technology projects that provide necessary support and infrastructure to empower the larger organization’s goal of protecting the liberties that define our democracy. You'll work with a cross-functional group of Analysts, Managers, and Engineers to research, design, test, and deliver technical improvements and systems-based solutions that will continue to drive ACLU’s work. Specifically, the IT Intern will support our ATS program in recurring, operational cadences and strategic initiatives that include digital records management, data curation and quality control, project management, and customer relationship management, culminating in durable technical solutions that support program growth and increase value to cross-functional stakeholders.

Your Day to Day

Co-create: Co-design and update workflow procedures and processes related to monthly billing reconciliations (automated and manual), user audits, account analytics, and program metrics.
Build: Curate, model, design, test, implement, and operationalize a customer relationship management database that centralizes points of contact, account profiles and preferences, site architecture, infrastructure requirements and setup, and other operationally relevant metadata.
Document: Write detailed technical specifications and documentation for all assigned work processes, technical solutions, and user-facing communications.
Test: Perform Quality Assurance and in-development testing for operational systems and processes.
Train: Support the ACLU IT Team on organization-wide trainings for non-technical users focused on enterprise application best practices and security compliance.

What You’ll Bring

A proactive, systems-first, analytical, creative problem-solving mindset with exceptional communication and documentation skills for technical and non-technical audiences
Exceptional research ability on technical matters including emerging tech, cybersecurity, digital accessibility, and comparative analyses on related cloud-based enterprise platforms and business applications
Demonstrated ability to work independently and as part of a team
Create professional, publish-ready, story-telling PowerPoint presentations that synthesize complex technical information into easy-to-consume decks, leveraging best practices in human-centered, infographics, and accessible digital graphic design principles
Knowledge of networking fundamentals (DNS, DHCP, VPN) and understanding and/or experience with customer relational database management principles and best practices would be helpful

Future ACLU-ers Will

Be committed to advancing the mission of the ACLU
Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives