Summary

The Client Technology Staging Associate is excellent entry level position to jump start your career in IT! As a CTS Associate you'll be responsible for end-to-end device provisioning and multi-device staging in support of the Abacus client base. This role combines hands-on PC building and imaging with user onboarding/offboarding and the configuration of additional client hardware such as mobile devices, phones, and select network-enabled equipment. This position is client-facing in impact and highly visible within the organization. It requires precision, strong communication skills, technical depth across Windows and cloud environments, and a process-driven mindset. While exposure to network-connected devices is expected, this role does not require advanced network engineering responsibilities.

Associates in this role are expected to execute standardized build processes while also identifying opportunities to improve efficiency through automation and scripting.

Responsibilities

PC Build, Imaging & Hardware Configuration

Build and configure laptops and desktop PCs using Abacus standard procurement and build processes

• Execute imaging workflows (PXE, USB, or automated tools)

• Stage devices according to Abacus and client-specific checklists

• Install and configure Windows and macOS operating systems

• Configure BIOS settings, drivers, and firmware updates as required

• Troubleshoot hardware issues including GPUs, USB devices, driver conflicts, and OS-level errors

• Validate successful configuration prior to shipment

Additional Equipment Staging

Stage and initial configuration on equipment such as:
Mobile devices
Desk phones
Peripheral hardware
Network devices

Qualifications

Experience in IT support, system administration, or a client-facing technical role preferred

• Hands-on experience building and configuring Windows PCs

• Basic understanding of:

MacOS
Active Directory
DNS & DHCP
Microsoft 365 / Azure
Networking
Automation tools
Device management
Ability to commute to Longwood, FL office full time (5x/week)