# Engineer, Enterprise Service Desk at ABACUS > Remote · United States · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/greenhouse%3Aabacus%3A8008654003 (read 2026-11-07). ## Facts (observed) - Company: [ABACUS](https://alderhq.app/companies/abacus) - Location text: Remote in US; Remote in US - Where it can be done from (inferred): Remote · United States (evidence: "Location: Remote in US; Remote in US") - Posted: 2026-09-29 (38 days ago) - First seen by alder: 2026-11-03 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8008654003 - Skills listed (inferred): AWS, Azure ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (United States, n 5885): p25 $126k, median $158k, p75 $200k ## Description (the employer's text) ### Job Summary The Enterprise Service Desk Engineer supports and maintains a multi-tenant hosted infrastructure, acting as a Tier 3 escalation point for complex technical issues within the Enterprise Service Desk. The role includes support and administration of client environments across a broad range of technologies, along with coordination with clients and third-party vendors. This position also works closely with SME engineering teams to ensure client platform stability, reliability, and service continuity. ### Responsibilities (including, but not limited to) - Respond to escalated issues from Tier 1 and Tier 2 Service Desk Administrators in a timely and professional manner - Take ownership of escalated issues through to full resolution - Manage and support a multi-tenant hosted platform within a team-based environment - Manage VMware virtualized environments - Support physical data center infrastructure and associated resources - Work closely with clients and third parties to resolve escalated issues - Provide out-of-hours escalation support on a rotating schedule, approximately every 2–3 months - Maintain a high level of interaction with Tier 1 and Tier 2 teams, fostering positive and effective working relationships - Provide regular status updates on outstanding tickets and active project work in ServiceNow - 9:00 AM and 6:00 PM EST, including Monday through Friday - Flexibility during periods of colleague PTO - Occasionally perform scheduled maintenance or project work during evenings and weekends ### Technical Skills & Experience - Advanced Windows domain administration and troubleshooting - Microsoft 365, including Teams, Exchange, Intune, SharePoint, Azure Cloud, and Azure AD - Storage Area Networks, including Nimble and Pure Storage - Public cloud platforms, including Azure and AWS - Multi-factor authentication solutions, including Microsoft Authenticator and DUO - Backup and recovery solutions, including Veeam, MSP360, and AWS - Core networking concepts, including TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, and firewalls - Citrix XenApp administration - Identity and access management, including Okta - Windows Server and Linux Server OS management - Virtualization platforms, including VMware and Proxmox - Secure Email Gateway / Email Security Gateway solutions, including Proofpoint and Mimecast - PowerShell scripting - Endpoint protection / anti-virus software, including SentinelOne - VoIP systems and platforms, including Cisco and Microsoft Teams ### Qualifications and Education Requirements - Bachelor’s degree or equivalent professional experience - Microsoft certification preferred, including AZ-104, MSCE, or Windows Server Administration - VMware certification beneficial, including VCP or VCA - Networking certifications beneficial - Minimum 3–5 years of experience in a Tier 2 / Tier 3 support team or similar role - MSP experience strongly preferred --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aabacus%3A8008654003 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.