# Support Engineer - Software at ABACUS

> India · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/greenhouse%3Aabacus%3A8006433003 (read 2026-11-05).

## Facts (observed)

- Company: [ABACUS](https://alderhq.app/companies/abacus)
- Location text: Chennai, Tamil Nadu, India; Chennai
- Where it can be done from (inferred): India (evidence: "Location lists "chennai"")
- Posted: 2026-09-28 (38 days ago)
- First seen by alder: 2026-11-03 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8006433003
- Skills listed (inferred): Python, AWS, GCP, Azure, Kubernetes, Docker, SQL

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (India, n 10): p25 $77k, median $93k, p75 $142k

## Description (the employer's text)

### Job Description

### Job Title: Support Engineer – Software

### Overview

We are seeking a Support Engineer – Software to provide technical support for enterprise software applications. The role will troubleshoot application, database, API, and integration issues while working closely with Engineering, Product, DevOps, and Customer Success teams.

### Roles & responsibility

- Provide L2/L3 technical support for enterprise and SaaS applications.
- Troubleshoot application, database, API, integration, and system issues.
- Analyze logs, reproduce defects, identify root causes, and provide solutions or workarounds.
- Manage incidents and service requests according to SLAs.
- Escalate complex issues to Engineering with detailed technical analysis.
- Collaborate with Development, QA, Product, and DevOps teams on production issues.
- Support deployments, upgrades, patches, and release validation.
- Maintain troubleshooting guides, knowledge articles, and technical documentation.
- Monitor application health and identify recurring issues.
- Participate in on-call support as required.
### Qualifications

- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
- 2–5 years of experience in technical support, application support, software engineering, or IT operations.
- Experience supporting enterprise or SaaS applications.
- Strong understanding of client/server architecture, web applications, REST APIs, and networking fundamentals.
- Experience working with SQL databases and writing basic to intermediate SQL queries.
- Familiarity with Windows and Linux operating systems.
- Experience using ticketing systems such as Jira, ServiceNow, Zendesk, or similar platforms.
- Excellent troubleshooting, analytical, and critical thinking skills.
- Strong written and verbal communication skills.
- Ability to prioritize multiple issues in a fast-paced environment while maintaining a high level of customer service.
- Willingness to work in a 24/7 environment
### Preferred skills & experience

- Experience with AWS, Azure, or Google Cloud.
- Knowledge of Docker, Kubernetes, CI/CD, and DevOps practices.
- Experience with monitoring tools such as Splunk, Datadog, Grafana, or New Relic.
- Basic scripting knowledge in PowerShell, Bash, or Python.
- Familiarity with authentication protocols such as OAuth, SAML, or LDAP.
- ITIL Foundation certification is a plus

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aabacus%3A8006433003 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.