# IT Support Technician at ABACUS

> United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aabacus%3A8005489003 (read 2026-11-06).

## Facts (observed)

- Company: [ABACUS](https://alderhq.app/companies/abacus)
- Location text: Athens-Clarke County, Georgia, United States; Athens, GA
- Where it can be done from (inferred): United States (evidence: "Location: Athens-Clarke County, Georgia, United States; Athens, GA")
- Posted: 2026-09-28 (38 days ago)
- First seen by alder: 2026-11-03 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8005489003

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (United States, n 20828): p25 $55k, median $90k, p75 $153k
- H-1B filings at this company for similar roles, FY25: 4, median offered wage $60k ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance))

## Description (the employer's text)

Overview

As an IT Support Technician (Sr Technician, Site Services is our internal title) you'll be 100% onsite with an Abacus health care client in the Athens, GA area. The tech will also support several satellite locations, so access to a reliable source of personal transportation is required.

In this role you will be an initial point of contact for resolving or triaging client requests and providing a world class client experience daily. You will leverage Abacus' resources when appropriate to ensure that more complex client issues are resolved in a timely manner using our standard escalations process. You will be this client's hero!! If this opportunity excites you, we want to talk to you!

### Role and Responsibilities

- Deliver an excellent customer experience in all interactions
- Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
- Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
- Serve as an escalation point to mentor and coach Technicians and Level One team members
- Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
- Work with vendor representatives to resolve software and hardware issues
- Install and/or upgrade Microsoft Windows Server Operating Systems
- Perform advanced virus, malware and ransomware mediation
- Provide professional quality server room cable management
- Responsible for creating and maintaining high quality, detailed documentation
- Resolve backup issues and perform restore testing
- Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
- Work with client to harden security posture through policy and advanced technologies according to Medicus IT standards and processes
- Communicate with client as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
- Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
- Perform on-site technical and customer service support, to include:
- Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
- Performs scheduled maintenance and repairs of clients’ technical systems and equipment
- Network switch and server room cable management
- Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
- Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
- Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
- Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
- Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
- Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
- Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
- Follow Abacus’s defined processes, policies, service delivery standards
- Must have a valid state driver’s license and provide own transportation to client sites.
- Preference will be given to local candidates that live near the client locations / in the communities they serve.
- All other duties assigned
### Qualifications and Education Requirements

- Associates degree in technology related field OR equivalent combination of education and work experience

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aabacus%3A8005489003 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.