# Senior Customer Service Technician at BOWA

> United States · Senior · Other · open. Source: https://alderhq.app/jobs/greenhouse%3ABOWA%3A4251448009 (read 2026-11-09).

## Facts (observed)

- Company: [BOWA](https://alderhq.app/companies/bowa)
- Location text: McLean, VA; McLean; Middleburg
- Where it can be done from (inferred): United States (evidence: "Location: McLean, VA; McLean; Middleburg")
- Posted: 2026-05-18 (174 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/bowa/jobs/4251448009

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Washington DC, n 175): p25 $105k, median $131k, p75 $154k

## Description (the employer's text)

A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and warranty work to Customer Service handyman and small project jobs.

### Essential Duties and Responsibilities

- Ability to diagnose and trouble-shoot construction issues
- Consistently relay any important information from the client to the Customer Service Production Manager and/or Customer Service Manager(s)
- Clearly and effectively communicate with Customer Service Production Manager, Customer Service Managers, subcontractors, clients, and others, as necessary
- Excellent client and company project communication at all stages of work, efficiently and effectively communicate with subcontractors, vendors or others as necessary
- Complete and manage remodeling punch-out, warranty work and small handyman projects
- Ability to proficiently perform cabinetry and installation tasks including, but not limited to, cabinet installation, pocket door installation, bath and door hardware installation (Tech Level I)
- Ability to install stain-grade crown molding, complex custom cabinet installations (including recessed panels), and ability to build drawers (Tech Level II)
- Ability to complete drywall and paint work as needed
- Ability to complete minor HVAC, plumbing, electrical repairs and other related remodeling trade work as needed
- Ability to read detailed plans
- Manage, schedule, complete and oversee project field service work for clients in their homes, including managing subcontractors’ schedules, communication and expectations
- Supervision of jobsite safety, cleanliness, security, and protection from damage during all construction phases
### Supervisory Responsibilities

- There are no supervisory responsibilities with this
### Preferred Requirements

- Residential construction knowledge with a minimum of 3 years’ experience in related types of work and responsibilities
- Carpentry skills similar to those of a Lead Carpenter: cabinetry, custom molding, framing,
- Additional knowledge such as: drywall, painting, electrical, plumbing and other related remodeling trade work and working knowledge of remodeling trade installation requirements and techniques
- Able to complete work unsupervised, as necessary in an orderly and clean fashion
- Strong communication skills, with regular client interaction
- Furnish all hand tools and small power tools as necessary to complete job
- Exhibit superior customer service skills, a customer first attitude and focus, representing the company well being polite and courteous to the client, subcontractors, and co-workers; conducting oneself in a professional manner at all times
- Analytical ability to diagnose and develop plans for addressing residential construction problems/issues
- Ability to multitask and adapt to changing priorities
- Valid Driver’s License and must have reliable transportation, tardiness is not acceptable
### Schedule

Official work week: normally 40 hours per week, usually Monday through Friday as directed by the Customer Service Manager. Overtime and off-hour emergency work is occasionally necessary.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3ABOWA%3A4251448009 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.