At Yondr, we believe in the power of presence. Our mission is to create phone-free spaces that deepen human connection and elevate shared experiences. We partner with artists, educators, and visionaries to design environments that put people, not devices, at the center.

Yondr’s business segments span numerous industries, primarily across education and live events. Yondr supports schools through cell phone-free programs. Our education programs facilitate the successful implementation of phone-free school environments by providing administrators and teachers with education, training, and development resources, along with all necessary equipment. In addition, Yondr supports top artists in music and comedy by creating phone-free shows, allowing performers and audience members to enjoy live performances without the distraction of phones.

POSITION SUMMARY

The Partner Success Enablement Manager builds the standards, tools, training, and resources that enable Yondr’s Education Partner Success team to deliver a consistent, high-quality partner experience while driving retention, expansion, and growth. This role serves as the dedicated enablement function for Partner Success, primarily supporting U.S. partners while contributing to international markets.

The Manager will strengthen how Yondr shows up with schools and education partners, building lasting relationships that drive continued partnerships and referrals. Working across Education, Sales, Marketing, Operations, and Product, this role will ensure Partner Success has the capabilities, resources, and clear expectations needed to deliver exceptional experiences and support business growth.

KEY RESPONSIBILITIES

Partner Success Enablement & Development

Establish and maintain Partner Success standards, best practices, and ways of working.

Develop, implement and own onboarding, training, and ongoing development programs for Partner Success team members.

Create and maintain playbooks, guides, templates, resources, and other tools that support consistent execution.

Identify knowledge, skill, and performance gaps and develop programs to address them.

Provide coaching and ongoing support to Partner Success team members and leaders.

Create opportunities for knowledge sharing and continuous learning across the Partner Success organization.

Partner with leadership to establish the competencies, expectations, and success measures for Partner Success roles, translating business priorities into clear expectations and accountability across the team.

Apply customer success principles and best practices to how Yondr works with, communicates with, and shows up for its partners, ensuring a consistent and high-quality partner experience.

Partner Engagement, Retention & Community

Establish best practices that support long-term partner relationships, continued partnership, retention, and growth.

Help define and implement strategies that increase partner engagement, satisfaction, advocacy, and referrals.

Develop resources, programs, and engagement opportunities that strengthen the partner community and create meaningful opportunities for partners to connect with Yondr and one another.

Partner with Regional managers to help establish and track Partner Success KPIs, including continued partnership, partner engagement, referrals, advocacy, and other measures of partner health and success.

Gather and translate partner feedback, insights, and trends into actionable recommendations for Partner Success and cross-functional teams.

Cross-Functional Collaboration & Marketing Alignment

Partner closely with Marketing to connect Partner Success strategy with broader marketing initiatives, ensuring the partner experience, messaging, campaigns, content, and communications are aligned.

Work with Marketing to develop partner-facing programs, communications, resources, and community initiatives that support engagement, retention, advocacy, and referrals.

Ensure Partner Success insights and partner feedback are incorporated into marketing strategy, messaging, campaigns, and content.