Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

Internal Title: Clinical Lead Care Manager

Department: Enhanced Care Management

Location: Riverside County, CA

We're seeking an exceptional Clinical Lead Care Manager (CLCM) to join our Enhanced Care Management (ECM) team in Riverside County, CA. Under the direction of the ECM Clinical Manager, the CLCM serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client’s needs and care. The CLCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The CLCM collaborates and communicates with the client’s caregivers/family support persons, other providers, and others in the Care Team to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit.

This is a field-based position that requires traveling throughout the Riverside County area up to 5 days per week. Candidates wishing to be considered must reside within 20-miles of the assigned territory due to frequency of travel.

What you’ll do

Hybrid (in-person and remote) care management duties as described below:

Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports

Oversees the development of the client care plans and goal settings

Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services

Connect clients to other social services and supports that are needed

Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)

Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles

Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system

Evaluate client’s progress and update SMART goals

Provide mental health promotion

Arrange transportation (e.g., ACCESS)

Complete all documentation, including outcome measures within the timeframes established by the individual care plans

Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems

Complete monthly reporting to ensure program compliance

Attend training as assigned

Your experience & qualifications

Active, unrestricted California Licensed Vocational Nurse (LVN) license required

2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations

Willing and able to visit member homes and community locations as needed to support field-based ECM services, including but not limited to, visiting housing shelters and treatment centers.

Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely, with flexibility for potential evenings and weekends.

Working knowledge of government and community resources related to social determinants of health

Excellent oral and written communication skills

Positive interpersonal skills required

Valid driver's license and reliable transportation

Must have general computer skills and a working knowledge of Google Workspace, MS Office, and the internet