Software Solutions Engineer
About Vector
Vector builds mobile and web technology that makes freight move faster. Our platform is used by warehouses, distribution centers, and carriers to streamline check-ins, appointments, dock scheduling, and driver workflows.
About the Role
Our enterprise implementations often call for digitizing paperwork processes within the client’s mobile app. Our Solutions Engineers will possess the technical aptitude to build these digital workflow schemas through Vector’s internal tools. Our ideal candidate has a passion for logistics and technology along with a history of providing a superior client experience. You’ll be expected to display a strong sense of self-reliance as well as the ability to collaborate with internal Vector teams such as Deployment Managers, Customer Success, and core Software Engineering. If this sounds like you, let’s chat!
You will work closely with Vector’s Software Engineers and Deployment Managers in a coordinated and collaborative customer deployment experience ensuring that Vector and our customers' technical integration is aligned. This approach ensures that all aspects of the customer deployment are completed so that the training, on-boarding and go-live components of the customer implementation are successful.
What You'll Do
Engage with our customer's business and technical resources to fully understand their project goals, objectives and success criteria as part of each project implementation engagement
Build workflows and automate tasks for customers leveraging a combination of scripting languages, JSON, and Vector’s internal tools
Setup and configure Vector according to customer's business and technical needs
Triage any deployment or integration issues quickly, leveraging resources from across the company as needed
Participate in and drive technical discovery sessions to deliver technical integration solutions for our customers
Hone your expertise on Vector deployments and be the point person to help guide product implementation feedback and learnings within Vector
Be a key player in coordinating project implementation plans, timelines, schedules and develop strategy around customer deliverables
Gather customer product feedback and communicate with product management and engineering to shape product roadmap development
Coordinate with internal Vector resources from Sales, Engineering, Product and Customer Success to ensure customer business and technical requirements are correctly understood and mapped to product capabilities and future roadmap investments
Be the voice of our customers’ technical needs and issues internally, across departments and work with product management to identify, drive and prioritize improvements in product offerings, processes, systems and tools
What We're Looking For
Previous experience in a software engineering, web development, client consulting, or technical implementation role
Demonstrated ability in implementing SaaS software applications and/or providing technical implementation services leveraging basic programming such as SQL and JavaScript
Genuine passion for delighting customers, and for building and maintaining strong relationships with a diverse set of internal and external stakeholders, from engineering, product, marketing, etc
Great communication skills - able to provide clear and concise guidance through emails, over the phone, or in person, with a casual and confident tone
Excellent organization, project management, time management, and communication skills
Quick learner, able to fully grasp technological detail as well as high-level business concepts
Able to gain consensus and get business and technical teams to work together toward timely issue resolution
A strong awareness of business processes and ability to translate business processes into enterprise application implementations
Effective team player dedicated to continuously improve upon our process of advocating for the customer
Demonstrated ability to collaborate and build strong relationships with customers at all levels