# Senior Customer Success Manager at Tavrn

> Hybrid · United States · Manager · Other · open. Source: https://alderhq.app/jobs/ashby%3Atavrn%3A979f22a6-484f-4b60-b3c6-60cf6ccddb4b (read 2026-11-10).

## Facts (observed)

- Company: [Tavrn](https://alderhq.app/companies/tavrn)
- Location text: San Francisco
- Where it can be done from (inferred): Hybrid · United States (evidence: "Location: San Francisco")
- Posted: 2026-07-30 (103 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.ashbyhq.com/tavrn/979f22a6-484f-4b60-b3c6-60cf6ccddb4b

## Pay and sponsorship

- Posted pay: $120k–$145k per year (from the listing's pay field)
- Market band for similar posted roles (SF Bay Area, n 1357): p25 $143k, median $175k, p75 $208k

## Description (the employer's text)

### What You'll Do

• Own a book weighted toward higher-complexity Growth accounts and select Enterprise accounts

• Lead executive-level business reviews and renewal negotiations for accounts with significant ARR and multi-stakeholder buying committees

• Build multi-threaded relationships across firm leadership, operations, and case management staff

• Develop and refine playbooks for onboarding, adoption, and renewal that other CSMs adopt across the team

• Mentor Customer Success Managers and Associates; act as an escalation point for complex account issues

• Partner closely with RevOps and Finance on contract terms, pricing, and renewal structuring for complex accounts

• Represent the voice of the customer in product roadmap discussions

### What We're Looking For

• 4–6+ years in customer success or account management in B2B SaaS, with a track record on complex, multi-stakeholder accounts

• Demonstrated ownership of retention and expansion targets on a $1M+ ARR book

• Comfortable leading commercial negotiations and executive conversations

• Experience mentoring or informally leading other CS team members

• Strong command of CRM and account health data; able to build and defend a renewal forecast

• Legal tech, legal services, or personal injury industry experience strongly preferred

### What Success Looks Like

• Best-in-team retention and expansion performance across a complex book

• Playbooks and best practices you've built are adopted team-wide

• CSMs and Associates you mentor show measurable improvement in their own book performance

• Trusted by leadership to run point on the highest-stakes renewal conversations in your book

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/ashby%3Atavrn%3A979f22a6-484f-4b60-b3c6-60cf6ccddb4b and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.