# Digital Customer Success Manager at Tapcheck > Remote · United States · Manager · Other · open. Source: https://alderhq.app/jobs/ashby%3Atapcheck%3Adf009dfa-46c3-4f30-bc1f-282761433ecd (read 2026-11-10). ## Facts (observed) - Company: [Tapcheck](https://alderhq.app/companies/tapcheck) - Location text: Remote - United States - Where it can be done from (inferred): Remote · United States (evidence: "Location: Remote - United States") - Posted: 2026-09-22 (49 days ago) - First seen by alder: 2026-11-07 · last verified: 2026-11-07 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://jobs.ashbyhq.com/tapcheck/df009dfa-46c3-4f30-bc1f-282761433ecd ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (United States, n 7510): p25 $85k, median $133k, p75 $170k ## Description (the employer's text) This is a remote-friendly role. Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MA, MO, NC, NH, NJ, NV, NY, OR, OH, PA, RI, SC, TX, VA, WA, WI. At this time, Tapcheck does not provide sponsorship for employment-based visas (e.g., H-1B, L-1, TN, etc.). Therefore, candidates must already possess the right to work in the United States without the need for employment-based visa sponsorship now or in the future. ### About the Job The Digital Customer Success Manager owns Tapcheck's digital customer success book of business, managing a high-volume portfolio through scalable, tech-enabled engagement rather than one-to-one, white-glove service. Today, this book is split across our broader CSM team's bandwidth. This role exists to give it a single, dedicated owner who can drive it end to end. You'll partner closely with our Digital Customer Marketing Manager, as well as Customer Success Leadership, to build the processes, cadences, and content that make scaled engagement actually work, rather than inheriting a fully-formed playbook. This is a builder's role for someone who wants full ownership of a book from day one and is energized by systems thinking as much as customer relationships. ### What You'll Do ### Portfolio Ownership Own the full digital customer success book of business end to end, managing a portfolio of up to 2000 + small business accounts Hold full accountability for the health of the book, inclusive of retention, adoption, usage, and churn Lead churn conversations directly, including the hard ones, and drive save plans to keep accounts rather than handing them off Serve as the single point of accountability for expanding product usage, not just onboarding, across the portfolio Stay ahead of the book proactively, flagging and acting on risk before it becomes a churn conversation rather than waiting for accounts to raise their hand Track account health, usage trends, and engagement signals to prioritize outreach and catch risk early across a high-volume book Maintain accurate account data, engagement history, and health status in Salesforce and CS tooling ### Digital Engagement & Process Building Partner with the Digital Customer Marketing Manager to build and refine the digital engagement motions, including email campaigns, in-app guidance, webinars, and self-serve resources, that support the book at scale Ensure the process and content are in place to run scaled engagement effectively, identifying gaps and closing them Continuously improve playbooks and workflows as the digital book grows ### Customer Adoption & Retention Drive product adoption and proactive engagement across the digital portfolio Identify at-risk accounts early and execute retention strategies before issues escalate Surface expansion and growth opportunities within the book ### Cross-Functional Partnership Collaborate with the broader Customer Success team, Support, and Product to improve outcomes for digital accounts Bring customer feedback and portfolio-level insights back to the team to inform product and process decisions ### What You've Done ### Required Spent 4-6 years in Customer Success, Digital or Scaled Customer Success, or Account Management Managed a digital or scaled book of business, not just a segment of a larger portfolio, in a previous role Owned and prioritized across a portfolio of up to 1500 accounts Used data and account health signals to prioritize outreach and drive proactive action Operated with high autonomy in a fast-paced, remote environment ### Preferred Worked in Fintech, HR Tech, Payroll, Benefits, or a PE-backed SaaS environment Used Salesforce and CS platforms such as Gainsight or ChurnZero Helped build or refine scaled or digital CS programs from the ground up Partnered with Marketing or Content teams to develop customer-facing engagement materials ### About Tapcheck Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/ashby%3Atapcheck%3Adf009dfa-46c3-4f30-bc1f-282761433ecd and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.