# Customer Success Manager at Subtotal

> Remote · United States · Manager · Other · open. Source: https://alderhq.app/jobs/ashby%3Asubtotal%3Aebf3219d-4768-4d2d-aeb4-ab59d0fa8e24 (read 2026-11-06).

## Facts (observed)

- Company: [Subtotal](https://alderhq.app/companies/subtotal)
- Location text: United States
- Where it can be done from (inferred): Remote · United States (evidence: "Location: United States")
- Posted: 2026-05-20 (171 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.ashbyhq.com/subtotal/ebf3219d-4768-4d2d-aeb4-ab59d0fa8e24

## Pay and sponsorship

- Posted pay: $90k–$110k per year (from the listing's pay field)
- Market band for similar posted roles (United States, n 7510): p25 $85k, median $133k, p75 $170k

## Description (the employer's text)

### Who We Are

Subtotal is a fast-growing, seed-stage B2B software startup helping brands take ownership of the customer experience in their largest channel: retail. We connect shoppers, brands, and retailers through a modern data platform that makes retail purchases visible and actionable.

We're early, building fast, and looking for someone who can turn our customer base into a durable engine for retention and growth.

### What You'll Do

Lead onboarding calls, guide technical implementation, and get customers to value quickly

Coordinate with AEs to flag risks that could prevent pilot-to-paid conversion

Maintain a high pilot-to-paid conversion rate

Proactively check in on accounts and respond to inbound questions quickly

Identify barriers to adoption and full feature use

Run trainings, Q&A sessions, and recurring check-ins

Build customer education materials—video walkthroughs, user guides, email content

Drive expansion revenue (increase NRR)

Surface feature requests and product gaps to inform our roadmap

Document best practices and build templates for customer engagement across our brand personas

Help iterate on internal processes to reduce friction for customers

Take on additional projects that move the needle

### Who You Are

2-3 years in a customer-facing role at an early-stage B2B SaaS startup

Ability to articulate complex concepts simply, both written and verbal

Knack and passion for process improvement, documentation, and operational efficiency

Comfortable with technical products

Familiarity with modern SaaS tools like Slack, Notion, HubSpot, and Linear

Retail, CPG, or consumer data experience preferred; genuine interest in the space is required

### What We Offer

Base salary $90K - $110K

Performance-based variable compensation

Meaningful equity

Fully paid health insurance for you and your family

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/ashby%3Asubtotal%3Aebf3219d-4768-4d2d-aeb4-ab59d0fa8e24 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.