# Technical Account Manager, Enterprise at Socket > Remote · North America · Unspecified · Other · open. Source: https://alderhq.app/jobs/ashby%3Asocket%3A201e9e2d-a35a-4293-af1c-9ff299c64083 (read 2026-11-05). ## Facts (observed) - Company: [Socket](https://alderhq.app/companies/socket) - Location text: United States; Canada - Where it can be done from (inferred): Remote · North America (evidence: "Location: United States; Canada") - Posted: 2026-09-11 (55 days ago) - First seen by alder: 2026-11-02 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://jobs.ashbyhq.com/socket/201e9e2d-a35a-4293-af1c-9ff299c64083 - Skills listed (inferred): TypeScript, JavaScript, Python, Docker, Figma ## Pay and sponsorship - Posted pay: $130k–$160k per year (from the listing's pay field) - Market band for similar posted roles (United States, n 15888): p25 $58k, median $93k, p75 $158k ## Description (the employer's text) ### About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!) Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders. ### About the Role You'll own customer success post-sale, working specifically with large enterprise accounts that have complex technical environments and dependency ecosystems. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break. This is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate. AEs own renewals and expansion. You own making the customer successful with the product. ### What You'll Do ### Account Management Own post sales relationship as the main point of contact and technical advisor Strategize with AEs on upsells, renewals and expansions Relationship building and executive alignment with our Champions Conducting Quarterly Business Reviews with strategic customers Build measurable customer success plans ### Onboarding & Implementation Lead technical onboarding for new enterprise customers, from initial setup through full integration Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value ### Technical Troubleshooting Investigate and resolve integration, configuration, and compatibility issues Respond to customer issues in dedicated Slack channels Use logs and telemetry to identify root causes and document fixes Escalate to Engineering when needed and follow through to resolution ### Product Enablement Run discovery conversations to understand customer goals and use cases Translate complex product capabilities into practical, developer-friendly guidance Conduct architecture reviews and security posture assessments Deliver workshops, office hours, and deep-dives that drive adoption ### Customer Advocacy Bring technical feedback and field intelligence back to Product and Engineering Surface patterns that inform roadmap priorities Contribute documentation and internal tooling to scale the Technical Success practice ### What You'll Bring 4+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar) 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success Background in Socket's key product areas: Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.) Ability to read and reason about code (JavaScript, Python, TypeScript) Familiarity with APIs, webhooks, and SaaS integration patterns Comfort troubleshooting in production environments alongside engineering teams Clear written and verbal communication with developers, security practitioners, and executives Willingness to travel for customer and company meetings as needed ### Nice to Have Experience managing large enterprise accounts with complex technical environments and dependency ecosystems Experience with SCA, dependency management, or security scanning tools Contributions to open-source projects ### Tools You'll Use Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana ### Our Interview Process Informational call with someone from our Talent team Virtual f2f with technical leadership --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/ashby%3Asocket%3A201e9e2d-a35a-4293-af1c-9ff299c64083 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.