At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

We are hiring an Sr Engagement Manager for our Frontier Engineering team. The Frontier Engineering team turns Snowflake's mission of mobilizing the world's data into concrete outcomes inside customer environments. In this role you lead both the business growth and the delivery success of Frontier Engineering across your region, owning the full cycle from opportunity creation through scoping, contracting, delivery, and continued growth, and acting as a trusted advisor who balances customer business outcomes with cloud data strategy.

AS AN SR. ENGAGEMENT MANAGER AT SNOWFLAKE, YOU WILL

Own accountability for Frontier Engineering quarterly bookings, consumption, and utilization targets across your assigned accounts and region, as part of the broader account team

Partner with Account Executives, Solution Engineers, and delivery leadership to identify services opportunities, scope engagements, author proposals and Statements of Work, and lead internal Deal Review and investment approval processes

Own and be accountable for the bookings forecast across your Book of Business, tying every engagement to clear customer outcomes such as revenue growth, cost reduction, risk reduction, and faster Time to Value

Design and continually refine the delivery roadmap for key accounts, managing project progress, schedule, deliverable quality, and early detection and escalation of scope, schedule, cost, and quality risks

Serve as the initial point of escalation for customers and project teams, earning trust on both sides and leading decision-making in difficult situations

Own project financials, including revenue forecasting and cost control, balancing healthy margins with customer satisfaction, and report outcomes, risks, and next steps to executive leadership

Provide delivery quality oversight and guidance for Snowflake engagements by assisting in the creation and execution of the overall vision for service delivery and client satisfaction, ensuring adherence to delivery best practices

Own, manage and communicate the operational relationship with assigned clients, including the creation, implementation, and tracking of relationship roadmaps

Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups

Build mid-to-long-term account plans and Data Cloud roadmaps with account teams, and design co-delivery and co-selling models with SI, GSI, and ISV partners, including scalable subcontractor and staff-augmentation models

Lead practice and operational improvements: SOW standardization and templates, risk-based deal review, reusable assets and best practices, and Cortex AI and GenAI-assisted workflows for contract and SOW drafting and engagement summaries

Mentor and coach delivery consultants, drive delivery governance through QA reviews and health checks, and share best practices with Practice Directors and peers across regions

OUR IDEAL ENGAGEMENT MANAGER WILL HAVE

10+ years of experience in a Sales and Services Delivery role, or equivalent experience, spanning complex enterprise technical projects such as cloud DWH and data platform implementation, modernization, or AI/ML adoption

A proven track record of achieving quantitative KPIs such as bookings, utilization, and consumption in a delivery or similar organization