# Founding Customer Success Manager at SnapMagic > Hybrid · United States · Manager · Other · open. Source: https://alderhq.app/jobs/ashby%3Asnapmagic%3Af9f0ae18-0b15-4cf3-a03e-755ab2f024aa (read 2026-11-06). ## Facts (observed) - Company: [SnapMagic](https://alderhq.app/companies/snapmagic) - Location text: San Francisco Office - Where it can be done from (inferred): Hybrid · United States (evidence: "Location: San Francisco Office") - Posted: 2026-10-09 (28 days ago) - First seen by alder: 2026-11-02 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://jobs.ashbyhq.com/snapmagic/f9f0ae18-0b15-4cf3-a03e-755ab2f024aa ## Pay and sponsorship - Posted pay: $120k–$140k per year (from the listing's pay field) - Market band for similar posted roles (SF Bay Area, n 1356): p25 $144k, median $175k, p75 $208k ## Description (the employer's text) ### About SnapMagic SnapMagic is building the digital growth engine for the global electronics industry. More than 2 million engineers use SnapMagic every year to discover electronic components and design products faster. Behind the scenes, we're building the operating system for electronics design: one of the world's largest electronics component databases, a platform the industry already trusts, and a new generation of AI tools (like our new AI assisted design) that take engineers from idea to working hardware faster than ever before. With strong revenue growth, proven product-market fit, and backing from leading Silicon Valley investors including Y Combinator, we're scaling fast and building the team to take us there. The next chapter of how the world's hardware gets designed is being written now, and we want you in the room for it. ### The Opportunity Customer Success is one of the most important functions at SnapMagic. In this role, you’ll own our strategic customer relationships and make sure those customers win. You’ll execute for them directly, champion their needs across the company, provide the support that helps them thrive, and bring in executives and experts when it matters, while being ready to deliver for the customer yourself. Many of our customers have partnered with us for years. They've built critical workflows around SnapMagic, trust our team, and rely on us as a strategic partner. As we continue to grow, preserving and strengthening those relationships becomes even more important. As a CSM, you’ll own the day-to-day customer experience for your accounts, from onboarding and campaign execution to communication, issue resolution, and growth. You’ll work cross-functionally with key stakeholders to get things done for customers quickly and deliver real value, so they feel supported, informed, and confident in SnapMagic. This is a high-ownership role. You are not a coordinator. You are an owner. You’ll be both the operator and the voice of the customer, working directly with customers every day and turning what you hear into action. You are the CEO of your accounts. When you spot a gap for a customer, you figure out how to solve it, quickly and in a way that scales. ### What You'll Own Customer Meetings & Follow-Through: Prepare for and lead customer meetings, with an emphasis on executives and CEOs at the strategic level. Do the prep work and build strategic slides. Capture feedback, asks, blockers, and opportunities, and send clear follow-ups the same day (target: within one hour) with owners and deadlines. If something comes in writing, you close it in writing. Onboarding: Own onboarding end to end across our different product suites. Gather customer requirements, translate them into internal action items and Hubspot tickets, test after launch, and keep customers informed throughout. Campaign Performance: Monitor media campaigns closely, keep spend and targets on track, send daily campaign status reports, restart campaigns on the 1st of the month, and flag risks early. Renewals and Growth: Support retention and account expansion within your accounts. Identify upsell opportunities, surface unmet customer needs, and help customers see and grow the value they get from SnapMagic. Issues & Technical Support: Become an expert in SnapMagic’s products and customer workflows. Replicate bugs, file clear Linear cards, follow up with Product and Engineering until resolved, and keep customers updated on status. Generate customer data reports, process CAD build requests, and support invoicing and billing questions. Data & Reporting: Turn complex data into something clear and easy for customers to understand, so they can see what it means and act on it. Customer Operations & Process Support: Keep HubSpot, Linear, Trello current so nothing lives only in your head. If it’s not logged, it didn’t happen. Help refine the playbooks and workflows the team uses as we scale. Customer Communication: Be the trusted, responsive point of contact for your customers. Respond quickly and accurately, keep partner inboxes clean and moving, send monthly partner updates, and communicate in a way that is clear, confident, and helpful. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/ashby%3Asnapmagic%3Af9f0ae18-0b15-4cf3-a03e-755ab2f024aa and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.