# Customer Success Manager at Prophetic Technologies > Remote · United States · Manager · Other · open. Source: https://alderhq.app/jobs/ashby%3Aprophetic-technologies%3Aa41547fa-de4e-444b-8207-52e40caf9554 (read 2026-11-11). ## Facts (observed) - Company: [Prophetic Technologies](https://alderhq.app/companies/prophetic-technologies) - Location text: US Remote (NC/GA/FL) - Where it can be done from (inferred): Remote · United States (evidence: "Location: US Remote (NC/GA/FL)") - Posted: 2026-11-02 (9 days ago) - First seen by alder: 2026-11-07 · last verified: 2026-11-08 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://jobs.ashbyhq.com/prophetic-technologies/a41547fa-de4e-444b-8207-52e40caf9554 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (United States, n 10826): p25 $79k, median $125k, p75 $163k ## Description (the employer's text) Prophetic Software is not able to sponsor employment visas now or in the future. Candidates must be authorized to work in the United States without current or future sponsorship to be considered for this role. ### About Prophetic Real estate development is a multi-billion-dollar industry that has run on fragmented data, manual processes, and gut instinct for decades. Prophetic is changing that. We're building the AI-native platform that enables homebuilders, developers, and investors to find, analyze, and act on land opportunities from a single system — powered by proprietary technologies that process billions of data points across all 50 states. We are the market leader in our space, and our customers don't just use the product — they love it. We're not making teams more efficient. We're changing how they operate. Prophetic is scaling fast — demand is outpacing our ability to hire, and we're just getting started. This is a once-in-a-lifetime team: sharp, low ego, deeply collaborative, and obsessed with building the best product in the industry. Come disrupt an industry with us. ### About the Role We’re looking for a Senior Customer Success Manager to own the post-sale relationship for our enterprise and mid-market accounts. You’ll be the strategic partner our customers rely on to drive adoption, realize value, and grow their partnership with Prophetic Software. This is a high-impact role on a small, fast-moving team — you’ll shape how we do customer success, not just execute a playbook. ### What You’ll Do Own a portfolio of enterprise and mid-market accounts end-to-end — from onboarding through renewal and expansion Build deep relationships with champions, economic buyers, and executive stakeholders Drive product adoption by creating success plans tied to each customer’s business objectives Lead quarterly business reviews (QBRs) and executive check-ins that demonstrate ROI Monitor health scores, usage signals, and risk indicators; proactively intervene before churn Identify and close expansion opportunities in partnership with Account Executives Serve as the voice of the customer internally — surface product feedback, escalate blockers, and influence the roadmap Contribute to building out CS playbooks, onboarding templates, and team processes ### What You Bring 2+ years of Customer Success, Account Management, or related post-sale experience at a B2B SaaS company Experience owning a book of business and supporting renewal processes Comfortable leading QBRs and building relationships with day-to-day stakeholders Data-driven: you use health metrics, usage data, and renewal forecasts to prioritize your work Exceptional written and verbal communication; you can explain complex concepts simply Ability to manage 15–25 accounts simultaneously with strong organizational skills Ability to travel up to 25% to customer sites, QBRs, and events ### Nice to Have Experience in \[relevant industry, e.g., AI / ML software, healthcare tech, fintech\] Familiarity with tools like HubSpot, Slack, or Notion Experience at a startup or scale-up; comfort with ambiguity and building from scratch ### Why Prophetic The team. Wide expertise, sharp, low ego, and genuinely fun to work with. We have each other's backs and we celebrate wins together. Real ownership and impact from day one. Our customers make million-dollar decisions on our platform. Your work matters immediately. AI-native product and AI-native workflows. Every team — engineering, sales, operations — runs on AI tooling daily. Founder-led transparency. Leadership shares the financials, the strategy, and the hard calls with the whole team. High growth, high demand. The product works, customers love it, and we are hiring to keep up. No shortage of opportunity here. Flexibility. Remote, hybrid, or in-office with a great Portland, OR headquarters. Self-starters who thrive in ambiguity. We're a startup. If you need someone to tell you what to do every morning, this isn't the place; if you come alive solving hard problems with smart people, it is. ### Benefits (US-based Full-time) --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/ashby%3Aprophetic-technologies%3Aa41547fa-de4e-444b-8207-52e40caf9554 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.