Product Manager

Introduction

Plotline helps consumer apps create personalized in-app and off-app experiences without repeated engineering effort.

We are looking for a Product Manager to own key product modules end-to-end. This is a 1-to-n product role focused on improving, scaling, and driving adoption of existing and new capabilities.

You will work directly with customers, designers, engineers, Customer Success, and founders to decide what to build, ship it, and ensure customers receive measurable value from it.

What You Will Own

Own the roadmap for assigned in-app and off-app modules

Speak regularly with customers and participate in QBRs

Identify recurring customer problems and convert them into scalable product improvements

Benchmark Plotline against competitors and close important product gaps

Define requirements and problem statements for design and engineering

Drive features from prioritization through launch, adoption, and iteration

Measure whether shipped features improve customer value

Help establish Plotline as an innovative, AI-first, class-leading product

What Success Looks Like

First 3 Months

Develop a strong understanding of Plotline’s customers, products, and competitive landscape

Build relationships with 5 to 6 customers and independently run product conversations

Establish adoption and value metrics for assigned modules

Identify and prioritize the most important product gaps

Own at least one meaningful product improvement from problem definition to launch

First Year

Get each assigned module adopted by at least five paying customers

Improve adoption and meaningful usage after launch

Deliver improvements that solve recurring problems across multiple customers

Keep Plotline competitive with leading customer-engagement platforms

Build a clear, evidence-based roadmap with explicit trade-offs

Demonstrate measurable improvements in customer value, retention, or expansion

Responsibilities

Product Ownership

Own assigned modules from roadmap through adoption and continuous improvement

Prioritize customer problems using customer evidence, usage data, commercial impact, competitive context, and engineering effort

Make clear decisions about what to build, what to delay, and what not to build

Define the smallest valuable version and reduce unnecessary scope

Customer Insight

Speak regularly with customers and independently lead product discussions

Participate in QBRs and understand how customers use Plotline

Synthesize customer interviews, support issues, usage data, and commercial feedback

Separate recurring product problems from one-off feature requests

Validate whether shipped solutions have resolved the original problem

Competitive Benchmarking

Regularly evaluate competing products and emerging market trends

Identify capabilities where Plotline must match or lead the market

Translate competitive findings into practical product decisions

Help ensure Plotline is perceived as innovative and AI-first

Product Delivery

Give designers clear problems, user context, constraints, and desired outcomes

Partner closely with engineering on feasibility, trade-offs, edge cases, and delivery

Maintain clear scope, requirements, success metrics, and non-goals

Resolve ambiguity and unblock decisions during development

Coordinate launches with Customer Success, Sales, Marketing, and Support

Adoption and Outcomes

Define success metrics before development begins

Create rollout, enablement, and adoption plans for every major launch

Track customer adoption, repeat usage, customer value, and retention signals

Investigate why valuable features are not being adopted

Improve, reposition, or stop investing based on evidence

What We Are Looking For

3 to 6 years of product management experience in B2B SaaS or a comparable technology product

Proven ownership of products or modules from prioritization through adoption

Evidence of shipping and scaling features across multiple paying customers

Strong examples of measurable adoption, usage, retention, or business impact

Experience making prioritization decisions under limited engineering capacity