Operations (Payments)

Global expansion is broken. Without a local entity, conversion rates fall, costs rise, and compliance gets messy. Outpost fixes it.

Selling internationally is a maze of tax, payments, and operational friction. Most brands avoid it or expand slowly and expensively.

Outpost is your modular back office for global commerce.

Pick only what you need — tax, payments, treasury, or operations — and unlock new markets without the overhead.

We operate as Merchant of Record for digital and physical goods across 58+ tax jurisdictions. That means we own the full stack — payments, tax, compliance, and customer experience.

Sell anything, anywhere. Without compromise.

🧠 The Role

This is an Operations role for someone who wants to build like a founder, work like an operator, and happens to have deep payments and acquiring experience.

You'll work directly with the CEO across every part of the business: GTM, pricing, onboarding, treasury, product, and partnerships. You'll run toward the biggest problems, not away from them. Your payments background will be critical — as MoR, we own auth rates, PSP relationships, chargebacks, and payment economics — but you won't be siloed in payments.

This is a "ghostbuster" role. Ghostbusters solve messy problems that don't fit neatly into one function. One week you're negotiating PSP pricing, the next you're debugging merchant onboarding, the week after you're building a new market launch playbook.

Work is a big part of your purpose. You want to build something important, take ownership, and grow faster than anyone around you.

🧗 What You'll Get

Yes, the work is intense. But in return, you'll get training and exposure most people wait 10–20 years to access.

You'll be working on global problems, dealing with senior stakeholders, and owning strategic projects across payments, tax, finance, product, and operations — from day one.

We won't handhold, but we'll coach you hard. If you're hungry, you'll leave this role with a world-class operating skillset.

🧩 What You'll Do

Operate across the business

Unblock bottlenecks across GTM, ops, finance, product, and customer onboarding

Own high-stakes, ambiguous problems — solve and systematise

Work with product to shape roadmap from the field

Create playbooks and processes that help us scale

Talk to customers and partners, and get deals over the line

Help launch new markets, products, or payment rails

Bring payments depth where it matters

Own PSP relationships (Adyen, Nuvei) — negotiate pricing, manage performance, evaluate new partners

Optimize auth rates, build routing logic, manage decline recovery

Run chargeback operations and fraud strategy

Build visibility into payment costs and identify margin opportunities

Translate payments complexity into product and pricing decisions

💥 Example Projects

Negotiate improved pricing with Adyen based on volume and performance data

Launch our merchant playbook in 3 new countries

Build a routing framework that optimizes auth rate vs cost by market

Debug delays in settlements and fix them across engineering, ops, and PSPs

Model and implement reserve and settlement logic for a new merchant segment

Reduce chargeback rate through better fraud tooling and merchant policies

Identify and pitch a new pricing model based on payment economics

Evaluate and onboard a new PSP for Latin America local acquiring

🧱 What We're Looking For

Ideal background

Experience at PSPs, acquirers, or payment-adjacent fintechs (Adyen, Stripe, Checkout.com, Nuvei, Worldpay, Revolut, Wise)

Operations roles — not pure product or pure commercial

Experience with auth optimization, PSP management, chargebacks, or payment ops

Bonus: MoR platforms (Global-e, Digital River, Paddle) or high-volume e-commerce payments teams

Signals we care about

Ridiculous bias for action — you like to solve, not observe

Strong EQ — you know how to read a room, a customer, or a blocker

Exceptionally hard working — you see work as a core part of your purpose

Fluent in ambiguity and chaos — startups are not neat, this will be hard