# Customer Success Associate at Numeric > Onsite · United States · Junior · Other · open. Source: https://alderhq.app/jobs/ashby%3Anumeric%3A9448820d-dd70-413c-b59c-24deec7b7144 (read 2026-11-05). ## Facts (observed) - Company: [Numeric](https://alderhq.app/companies/numeric) - Location text: San Francisco; New York - Where it can be done from (inferred): Onsite · United States (evidence: "Location: San Francisco; New York") - Posted: 2026-05-13 (176 days ago) - First seen by alder: 2026-11-02 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://jobs.ashbyhq.com/numeric/9448820d-dd70-413c-b59c-24deec7b7144 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (SF Bay Area, n 211): p25 $67k, median $100k, p75 $125k - H-1B filings at this company for similar roles, FY25: 1 ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance)) ## Description (the employer's text) ### Why Numeric Every business runs on accounting, but the systems underneath it were built for a different era. Today’s ERPs don’t store a company’s financial data. They store a diluted copy of it. Every contract, lease, and invoice gets flattened into a journal entry, and the context that made it meaningful is thrown away. That’s why accounting teams spend every month re-checking numbers, stitching together spreadsheets, and waiting on engineering, and why AI struggles to do real accounting work. Accounting doesn’t have a reporting problem. It has a data problem. Enter Numeric: the data platform finance teams run on. We started with the month-end close, where the data problem hurts most, and hundreds of finance teams now run their close on Numeric. That work led us to rebuild the system of record itself. In September 2026 we launched the Financial Data Platform (FDP), a platform built for the agent era. Instead of a journal entry, the real business object enters the system and the accounting is derived from it. Every number is traceable to its source, reporting works on any dimension, and accountants and AI agents finally have enough context to work together. While others bolted AI features onto the old data model, we built a new one. We have a growing base of customers who love our product, including Anthropic, Plaid, Brex, Betterment, Wealthfront, and Asana. We’ve raised $89M from top-tier investors including IVP, Menlo Ventures, Founders Fund, and 8VC, along with founders and executives from Ramp, Segment, and other category-defining companies. We’re in-person, with teams in New York, San Francisco, and London, and we just shipped the product that will define our next decade. There’s never been a better time to join. ### About the role Do you love seeing a customer go from "we bought this" to "we can't work without this"? Ever wish you could help hundreds of accounting teams at once instead of one ticket at a time? Do you get energized by spotting the customer who's quietly struggling before they ever raise their hand? If any of that resonates, this role is for you. As a Customer Success Associate, you'll run the scaled side of our CS motion: monitoring customer health across our book, driving adoption of new products, and building the content and AI-powered systems that let a small team deliver a great experience to every customer. This is the entry point into our Customer Success team, built for someone early in their career who wants hands-on experience in SaaS customer success while building deep expertise in accounting and finance workflows. You'll work alongside Customer Success Managers who own strategic accounts, with a clear path to Customer Success Manager within 12-18 months. You'll be joining a team of reformed accountants, alumni of EY, PwC, KPMG, and Deloitte, plus in-house teams at companies like Brex, Meta, and WHOOP, who decided building the future of the close beats running one. We're also one of the most AI-forward post-sales teams in SaaS: we build our own AI agents and internal tooling rather than waiting for someone to build it for us. ### What You'll Do Run the scaled CS motion with agents at your side. Own digital touchpoints, adoption campaigns, webinars, and office hours across our long-tail book, and build the AI agents that handle the repeatable outreach so every customer gets proactive attention, not just the largest ones. Monitor customer health at machine scale. Instrument usage and adoption signals across the book, build automated risk alerts, and flag struggling customers to CSMs early with a clear read on what's wrong. Power the QBR motion. Use AI to pull usage data and draft adoption stories so CSM-led business reviews land with real evidence. Your job is the insight, not the copy-paste. Teach the AI, then let it scale you. Create help articles, videos, and templates, and train our support and CS agents on them so every answer gets faster and better over time. Drive feature adoption. When we ship new products, run the campaigns that get existing customers using them, including coaching customers on Numeric's AI features themselves. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/ashby%3Anumeric%3A9448820d-dd70-413c-b59c-24deec7b7144 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.