# Customer Support Specialist - Bilingual at Mudflap > Remote · region unclear · Unspecified · Other · open. Source: https://alderhq.app/jobs/ashby%3Amudflap%3A873cee44-07c2-4fdf-96c8-e63b3d9c9fa9 (read 2026-11-10). ## Facts (observed) - Company: [Mudflap](https://alderhq.app/companies/mudflap) - Location text: Remote - Where it can be done from (inferred): Remote · region unclear (evidence: "Remote, region not stated") - Posted: 2026-03-11 (244 days ago) - First seen by alder: 2026-11-07 · last verified: 2026-11-07 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://jobs.ashbyhq.com/mudflap/873cee44-07c2-4fdf-96c8-e63b3d9c9fa9 ## Pay and sponsorship - Posted pay: $48k–$56k per year (from the listing's pay field) ## Description (the employer's text) At Mudflap, we're modernizing the $1 trillion trucking industry, the backbone of the U.S. economy. By helping over 100,000 underserved small businesses save over $1.5 billion on fuel, Mudflap has quickly grown into a profitable fintech platform that processes billions in annual payment volume. ### Join the team powering the backbone of America We don’t just provide support, we fuel success. Mudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team sits at the heart of that mission, available 24/7/365 to show up when it matters most. We’re looking for a passionate, people-focused individual to join this essential team. At Mudflap, customer obsession is a core value, and support is one of THE most important roles at the company. Our close-knit, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed. ### Current shift times available, all ET ### Wednesday - Saturday: 12:00 PM-10:00 PM Work Location: Remote To support our team, we offer: Commuter benefits to ease your travel Lunches and snacks to keep you fueled A collaborative, high-growth environment where you’ll work closely with talented teammates across the company ### Expectations (In this role, you will) We hold a high bar for customer support and we’re proud of it. Here’s what success looks like in this role: Strong Phone Presence (Bilingual English/Spanish): You communicate clearly and confidently in both English and Spanish, with a warm, professional tone and genuine empathy. You’re able to seamlessly transition between languages depending on the customer’s needs, ensuring every trucker feels heard and supported Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat ### Experience (What we look for) 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments Bilingual: Fluency in both English and Spanish Proficient with support tools like Zendesk or similar ticketing systems Customer-first mindset with a genuine passion for delivering exceptional service Excellent communication skills, both verbal and written Thrives in fast-paced environment—you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach ### Perks and Benefits (What we offer) Competitive pay and equity in a high-growth startup Multiple health benefit options Paid Time Off 401(k) matching Opportunities and support for major career growth Annual Company offsite event (Mudfest!) The pay range for this role is $23 - $27 per hour. This information reflects a base range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. We’ve got you covered! Training runs for three weeks, and we’ll ship you the equipment you need to succeed. ### Company overview (Who we are) Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/ashby%3Amudflap%3A873cee44-07c2-4fdf-96c8-e63b3d9c9fa9 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.