# Customer Operations Associate (f/m/d) at Moss > Hybrid · Germany · Junior · Other · open. Source: https://alderhq.app/jobs/ashby%3Amoss%3A4c5c2cba-9f11-4bb3-b5fc-e63c52c0a9bd (read 2026-11-04). ## Facts (observed) - Company: [Moss](https://alderhq.app/companies/moss) - Location text: Berlin - Where it can be done from (inferred): Hybrid · Germany (evidence: "Location: Berlin") - Posted: 2026-05-08 (180 days ago) - First seen by alder: 2026-11-03 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://jobs.ashbyhq.com/moss/4c5c2cba-9f11-4bb3-b5fc-e63c52c0a9bd ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (Berlin, n 8): p25 €47k, median €52k, p75 €60k - Licensed UK sponsor: registered as "Moss Europe Limited" (checked 2026-11-03, [register](https://www.gov.uk/government/publications/register-of-licensed-sponsors-workers)) ## Description (the employer's text) At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next. We are hiring Graduate Customer Operations Associates (f/m/d) to join our German Operations team in Berlin. This is an entry-level opportunity designed for recent graduates and junior professionals who are eager to start their career in FinTech. You will gain hands-on experience across customer operations, onboarding, compliance, and process optimization, building a strong operational foundation in a fast-paced, high-growth environment. From day one, you’ll play a key role in ensuring a seamless, secure, and high-quality experience for our customers. ### What You’ll Be Doing From day one, you’ll be hands-on and learning through real experience here’s what you’ll be doing: Support and Guide Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence. Think Investigatively: Not every case is straightforward. You’ll be trained to approach complex situations with curiosity and structure—identifying root causes, assessing potential risks, and escalating where needed. Collaborate Across Teams: Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently and improve internal workflows. Optimise for Impact: Get hands-on with our internal tools and systems. You’ll learn how strong processes, clean data, and operational excellence directly improve customer experience—and you’ll actively contribute ideas to make things better. ### About You This role is ideal for recent graduates or junior professionals who are motivated, detail-oriented, and eager to grow within Operations. You bring: A Bachelor’s degree (or equivalent) in Business, Finance, Economics, Law, or a related field—or comparable practical experience Native-level German (C2) and strong English skills (min. C1) A strong interest in FinTech, financial processes, or operational excellence A proactive, hands-on mindset and willingness to take ownership In addition, here are the skills and attributes we are looking for: Strong Communicator: You communicate clearly, confidently, and professionally in German — both written and spoken. Structured & Detail-Oriented: You work methodically and ensure accuracy when handling data, documentation, and customer cases. ### Analytical & Curious You enjoy understanding processes, identifying patterns, and solving problems in a logical way. ### Customer-Oriented You approach situations with empathy and professionalism, always aiming for high-quality solutions. Resilient & Organized: You can prioritize tasks, manage multiple cases, and stay calm in a dynamic environment. Eager to Learn: You quickly adapt to new tools, technologies, and regulatory topics—and actively seek feedback to improve. ### What You’ll Gain A strong operational foundation in a leading European FinTech Structured onboarding and hands-on training Exposure to compliance standards, customer operations, and financial workflows Clear growth paths within Operations, Compliance, Risk, or Product Early responsibility and real impact from the start ### About Moss Moss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work. Founded in Berlin and used by more than 10,000 businesses including Flink, Schufa, n8n and Auto1, Moss has raised €220+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. In August 2026, Moss closed a €35 million Series C led by Portage, crossing a €1 billion valuation and becoming one of Europe's newest fintech unicorns. Moss is backed by investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/ashby%3Amoss%3A4c5c2cba-9f11-4bb3-b5fc-e63c52c0a9bd and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.