Morse Micro is at the forefront of next-generation Wi-Fi technology, specializing in Wi-Fi HaLow solutions that offer extended range, lower power consumption, and enhanced penetration. Our innovative chipset applications are designed to revolutionize connectivity for a variety of applications, including IoT, smart home, and industrial automation.

Job Summary

Morse Micro is seeking a Product Quality Engineer to join the Failure Analysis (FA) lab at the Irvine site and grow into serving as a point of contact between customers, Field Application Engineers (FAEs), and Sydney-based engineering teams (Design, Systems, Radio, DVT, Firmware). All customer-returned defective units are received, triaged, and investigated at Irvine. This is an early-career role: you'll be mentored by senior FA and quality engineers in Irvine and Sydney as you build toward full ownership of the lab and customer relationships. The candidate must be capable of hands-on module-level RF testing and failure triage, translate findings into clear FA reports, and collaborate with senior engineers to drive investigations to closure through disciplined cross-time zone coordination with remote engineering teams.

Early Career - New Grad or 2–3 Years Experience

Key Responsibilities

Hands-On FA Lab Execution

Receive, log, and maintain chain-of-custody for all customer-returned units (bare modules and end-devices); manage sample tracking from receipt through investigation completion. Units are retained at Morse Micro after FA.

Operate the Irvine production lab (LitePoint IQxel + FW) to run full Tx/Rx RF test suites on FA units measuring Tx power, EVM, SEM, PER, and frequency error across MCS/BW/frequency combinations, and flash firmware branches from the Systems/Radio teams to execute structured before/after corrective action verification.

Perform systematic multi-unit failure triage using the module test jig: power-on behavior assessment, chip serial logging, failure mode classification, and Jira ticket creation.

Conduct component-level fault isolation as needed to isolate whether failures originate at the chip or PCB level, with support from senior engineers on complex cases.

Customer Communication & FA Report Delivery

Support customer-facing communication for FA cases, acknowledging receipt, setting timelines, and providing data-backed status updates throughout the investigation lifecycle, growing into independent ownership of this over time.

Prepare and issue FA Reports (FARs) to customers (with senior review initially), technically accurate, clearly communicating root cause, corrective action, and verification evidence.

Respond to FAE and customer technical inquiries, translating ongoing lab findings into clear, timely communication appropriate for both technical and non-technical contacts.

Cross-Time Zone Coordination with Engineering Teams

Work alongside senior engineers as an Irvine-side technical liaison to Design, Systems, Radio, DVT, and Firmware teams, translating lab findings into structured technical briefs and working with FAEs to provide full customer application context that remote engineers can act on asynchronously.

Maintain Jira FA tickets with complete technical details, test configurations, firmware versions, BCF files, per-unit results, and failure evidence so remote teams can pick up full context without a live handoff.

Support firmware branch requests, root cause assignments, and corrective action commits; follow up proactively to prevent stalls, with increasing independence as you gain experience.

Facilitate cross-site FA review calls (initially alongside a senior engineer): preparing agendas, presenting lab findings, capturing action items, and tracking commitments to closure.

Investigation Documentation & Reporting

Document all lab test procedures, results, and configurations in Confluence, ensuring investigations are fully reproducible, auditable, and accessible to remote engineering teams.

Prepare internal FA summary reports covering failure pareto, repeat failure patterns, and corrective action verification results for engineering review and management visibility.