About monday.com

monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.

Please note that this is a hybrid position of 4 days per week in our Singapore or Customer Offices.

About The Role

As a Forward-Deployed Engineer in the Services organisation, you'll be a key technical partner for our most strategic customers. You'll be deeply embedded in high-value accounts, working with C-level and technical teams to architect solutions that redefine how they work. You'll lead AI-driven transformations in complex, mission-critical environments - owning the full delivery cycle from understanding business pain, through architecture and design, to build and rollout.

This is a high-visibility, autonomous role that sits at the intersection of engineering, strategy, and customer impact. You'll translate what you see in the field into product direction, and leave every customer more capable than you found them.

What You'll Do

Work directly with enterprise customers to understand business and operational challenges

Gather, challenge, and refine customer requirements alongside C-level and operational stakeholders

Design, build, and deploy scalable workflows and solutions that fit how work is actually delivered

Develop prototypes, proof-of-concepts, and MVPs to validate ideas quickly

Own end-to-end technical onboarding for enterprise customers - integrations, SSO, SCIM provisioning, and security configuration

Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale

Act as the escalation point for complex technical issues - diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer

Partner closely with Product, Engineering, and AI teams to translate customer needs into long-term platform capabilities

Influence product direction through direct customer engagement - you're closest to the customer, so your input matters most

Act as a trusted technical advisor to both customers and internal stakeholders

Document, train, and build internal knowledge so customers can operate independently

Requirements

5+ years in a forward-deployed, implementation, or customer-facing technical role within SaaS or enterprise software

Strong ability to translate business processes into structured workflows and system logic - comfortable facilitating discovery with operational and executive stakeholders, not just technical ones

Strong working knowledge of integration protocols, including REST APIs, GraphQL, SAML/OIDC, and SCIM

Hands-on experience with Generative AI and Agentic AI - including LLMs, MCP, and AI-assisted development tools such as Cursor and Claude Code

Thrives in ambiguous, high-stakes environments - owns problems end-to-end and drives them to resolution without a defined playbook

Communicates complex technical concepts clearly to non-technical stakeholders, and produces documentation that scales beyond the individual engagement

Moves fast, thinks long-term, and treats every customer problem as an opportunity to build something better

Bonus Points

Familiarity with low-code integration platforms such as Make.com, Zapier, or Power Automate

Comfortable reading, writing, and extending code across a modern web stack - Node.js, Next.js, TypeScript, React - to prototype and unblock customers independently

Exposure to data engineering, analytics, or machine learning workflows

Grounding in data modelling and solution architecture principles

What monday.com can offer you

Join a customer-obsessed team where transparency and ownership are how we actually operate — not just things we put on a wall.

Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide