About Meadow

Meadow is the modern payments platform for higher education that simplifies the entire student financial experience. We're transforming the $600 Billion higher education payments industry in the United States — building for universities what Shopify built for retail businesses, and bringing the entire student financial experience online.

The need for a platform like Meadow has never been greater. If you're passionate about our mission to empower students financially and strengthen economic mobility through higher education — and you're excited to join a highly ambitious, talented team — we'd love to hear from you.

About the Role

Overview

As Meadow's Implementation Manager, your primary mission is to take a school from "Signed Contract" to "Live" on Meadow Pay and Pre, and to leave it set up to grow. You own the customer side of every implementation in your portfolio: You get the school's business office and IT to do the work only they can do, help keep our Implementation Engineers unblocked, and always know where each project really stands, so the next blocker gets cleared and the school launches as soon as it's able.

You'll carry a portfolio of concurrent implementations and deliver against it at the pace Sales sells. Along the way, you'll help make the way we implement more efficient — right the first time, without rework, so schools get value sooner and the process scales as we grow.

This is a full-time position reporting to Maclore, Meadow's Senior Manager, Implementations.

Outcomes: What Success Looks Like

Schools launch at the pace Sales sells, or faster. Launches keep up with kickoffs, so your portfolio holds steady or shrinks instead of growing, and you carry your share of each quarter's launch goal.

Every school goes live at a level that earns a great CSAT Score — trained, with validated data, no surprises in launch week, and nothing to redo after go-live.

Schools launch with the full implementation we recommend, not the narrowest one they'll accept, and are set up for retention and growth with the features turned on that get them more value.

Time-from-First-Working-Session-to-Launch comes down, because you keep finding, and helping fix, what slows schools and engineers down.

What You'll Do

You'll own the relationship with each school's business office from the first working session through go-live. Run the meetings, keep the school informed, and be the person they call.

You'll configure each school's setup in Meadow and teach the business office to run it. You'll translate what the school needs into product settings, start from the full setup we recommend for every school and make the case for it when a school wants less, validate it with them before launch, and train their team on the administrative tools.

You'll keep each implementation moving. You'll get the school's IT Team moving through the business office or our Implementation Engineer, work through influence with the engineers who build the integration, and find a way to get it done.

You'll own the status of every school you carry. You'll keep our systems of record current as information comes in from the school, your Implementation Engineer, and everyone else touching the project; the weekly check-in is a backstop, not the only time it gets looked at. You'll raise risks the day you see them, and be straight about what threatens a committed date and what you're doing about it.

You'll land the launch and hand the school to our Customer Success Managers with nothing left open and the school set up to grow.

About You

What You Bring

Experience

Implementation Experience

You've owned customer implementations before, as an Implementation Manager or a Customer Success Manager who ran onboarding. You know where implementations stall and how to keep both customers and internal partners moving.

Mindset

Builder Mindset: High Agency x High Urgency x High Resilience

You adapt fast, have a high tolerance for frustration, and are energized by problems rather than worn down by them. You look for the solution instead of stopping at the problem, and you find something worth improving wherever you're put.