Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do.

As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.

Role Description

The Teller position is one of the most important client support roles at Lead Bank. Our team works in a fast-paced environment where they multitask and prioritize their work using their discretion. We intentionally created a non-traditional banking atmosphere that allows each client to have a personalized, immersive experience. Our Tellers are the face of the bank. They greet and ensure all clients receive excellent service on all financial transactions. Tellers develop fluency with Lead’s suite of personal and business financial products. Our relationship-building approach removes any sales pressure, allowing our bankers to focus on what’s most important to us: meeting the needs of our clients.

Interdepartmental collaboration has allowed Tellers to learn and find new passions. A majority of our Tellers remain on the Lead Bank team and have since grown their careers in other areas of the Bank, including Accounting, Lending, and Management.

In this role you will

Deliver superior financial services to both consumer and business clients

Manage and balance cash drawers, vaults, and ATMs

Handle incoming and outgoing mail, ensuring timely and accurate processing of financial documents and client and partner communications.

Facilitate branch audits

Process a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments in a confidential manner

Report information related to financial transactions as required

Follow all BSA/AML, CIP/KYC, CTR, and SAR requirements, escalating any unusual or potentially fraudulent activity immediately

Become a Lead Bank product knowledge expert. Educate clients and new hires on specifics of our financial service offerings

Adhere to operational and compliance policies and procedures

Cross train for a Branch Banker position after Teller duties are mastered

Perform other duties as assigned

Qualifications

Cash handling experience

Have a client first mentality

Embody the growth mindset and bring a self-driven and self-starter mentality to your work

Bring communication skills that help you understand client needs

Demonstrate comfort and professionalism with outbound and inbound phone communication, including proper phone etiquette

Thrives in social situations

Able to complete assigned tasks to perform duties required

Demonstrate the ability to adapt to a fast-paced environment, multitasking when required while also showing great attention to detail