# Customer Operations at Lassie

> United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/ashby%3Alassie%3A3c6b79a6-e95d-4d0e-831c-f4bcd31fa057 (read 2026-11-15).

## Facts (observed)

- Company: [Lassie](https://alderhq.app/companies/lassie)
- Location text: San Francisco, CA
- Where it can be done from (inferred): United States (evidence: "Location: San Francisco, CA")
- Posted: 2026-06-03 (165 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.ashbyhq.com/lassie/3c6b79a6-e95d-4d0e-831c-f4bcd31fa057

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (SF Bay Area, n 3407): p25 $90k, median $148k, p75 $200k

## Description (the employer's text)

Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.

### About the role

Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you’ll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent.

### What you'll do

Own implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly

Coordinate system access, workflow setup, customer communication, and the operational details required to launch

Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools

### Joining us

To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/ashby%3Alassie%3A3c6b79a6-e95d-4d0e-831c-f4bcd31fa057 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.