Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU.

If you'd like to build the world's best AI cloud, join us.

*Note: This position requires presence in our San Jose office location 4 days per week; Lambda’s designated work from home day is currently Tuesday.

About the role

As the Senior Logistics Program Manager, you’ll report to the Sr. Manager of Logistics and Warehousing and own the operational logistics strategy and execution for data center hardware, from warehouse to all Lambda sites. You will assist in roadmapping Logistics operational requirements and lead the development of a vendor network including warehouse and freight forwarder selection. You will design logistics workflows supporting business requirements documentation for enhanced systems and tooling needs for the business. Your expertise in understanding warehouse and freight costs will help us develop cost effective solutions for storing and delivering GPU servers, networking gear, power and spares securely on time and damage free.

This is a hands-on role sitting at the intersection of procurement, data center operations, and deployment teams. You should be comfortable making decisions in ambiguous environments and moving successfully between strategy, processes, metrics, and continuous improvement. It suits a proven leader who has run high-value, time-critical logistics at scale and wants to design the network, team, and systems that take us to new sites and regions.

What You’ll Do

Strategy and leadership

Set E2E logistics strategy and network design for new site launches, regions, and capacity ramps. Design workflows for both forward and reverse logistics RMA.

Support annual logistics plan and budget forecasting.

Lead requirements and development of commercial terms and selection of 3PL partnerships

Represent logistics in capacity planning and deployment reviews, and make the call on tradeoffs between cost, speed, and risk

Carrier, 3PL, and vendor management

Select, onboard, and manage carriers, freight forwarders, and 3PL and warehouse partners.

Set and track service levels for on-time delivery, damage rates, and response times; run regular business reviews.

Serve as an escalation point for delays, damage, and claims, and drive resolution with carriers and suppliers.

Inventory, warehousing, and asset tracking

Collaborate with Asset Management Team maintaining and improving inventory accuracy for in-transit, staged, and spare hardware across sites and warehouses.

Support any asset tracking process development from receipt through deployment, RMA, and decommission, by serial number.

Understand spares strategy and stocking levels with Data Center Operations to continuously improve logistics processes.

Reverse logistics

Develop RMA, warranty return, and repair flows with OEMs and ODMs supporting Supplier Quality Teams.

Support any coordination of decommissioning, secure data-bearing device handling, and ITAD or resale shipments maintaining Asset Management and Compliance Team’s requirements.

Trade compliance and international shipping

Maintain import, export, and customs compliance, with expertise including classification and documentation for controlled technology such as advanced GPUs.

Partner with brokers and Legal on export controls, duties, and country-specific requirements.

Systems, data, and process

Act as key user and process owner for logistics workflows in ERP and inventory systems; support system rollouts and improvements

Build reporting on lead times, freight cost, on-time delivery, and inventory health

Write and maintain SOPs for receiving, shipping, RMA, and escalation; standardize them across sites

Planning, budget, and cross-functional partnership

Partner with Procurement, Supply Chain Planning, Data Center Operations, and Finance on demand forecasts and deployment timelines