Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

🏡 Where you'll fit in:

We need a commercially sharp sales leader who can take ownership of growing Kraken’s Agentic Customer Service business globally. Someone who can decide where we focus, lead the team, shape our biggest deals and make sure growth translates into profitable, contracted revenue.

They would lead both the Principal Engagement Managers and any future sales hires, setting the direction across winning initial deployments and expanding clients into broader adoption. They need to see the whole business while staying close enough to the detail to intervene where it matters.

🚀 What you’ll own

C-Suite Value Selling

Lead strategic conversations with senior stakeholders, reframing AI from “interesting technology” to tangible business outcomes (e.g. reducing Cost-to-Serve, increasing NPS, driving operational efficiency).

Build and shape 3-year transformation roadmaps with customers.

Present confidently in a variety of settings—from executive boardrooms to large-scale events.

Account Expansion & Strategy

Own and execute upsell and cross-sell strategy across Kraken’s existing client base.

Identify high-potential opportunities and build targeted expansion plans; this role requires proactive account analysis, not reactive selling.

Navigate complex stakeholder environments and lead multi-million dollar commercial negotiations.

Own a defined revenue target (quota) tied to AI product expansion within existing accounts

Personally responsible for closing deals and delivering booked ARR

Accountable for forecast accuracy and revenue delivery

Own AI commercial outcomes within a defined portfolio of existing enterprise accounts

Lead all commercial activity related to AI expansion within those accounts

Lead late-stage deal cycles including commercial structuring, pricing, and contract negotiation

Take full ownership of pricing strategy within deals and ensure value capture

Internal Influence & Collaboration

Partner closely with Customer and Account teams to align on account strategy and gain access to key stakeholders.

Coordinate with internal teams to progress specific commercial opportunities.

Train and enable broader commercial teams to identify and progress AI opportunities.

AI Evangelism & Technical Translation

Clearly articulate the value of Generative AI, LLMs, and automation in a way that is credible, practical, and outcome-driven.

Handle early-stage technical and commercial objections independently, working alongside technical specialists where needed.

Act as the voice of the customer—feeding insights back into Product to shape our AI roadmap.

Global Engagement

Travel to client sites and Kraken hubs across Europe, APAC, and the Americas to lead workshops, strategy sessions, and executive engagements

🧠 What you’ll bring to the party:

A strategic seller who thrives in high-stakes, consultative sales environments.

Equally comfortable influencing internally and externally to unlock opportunities.

Commercially sharp, highly adaptable, and able to “read the room” across a variety of stakeholders and contexts.

A compelling communicator who can confidently position and sell in any setting—from informal conversations to keynote presentations.

5+ years in Enterprise Account Management, Strategic Sales, or Account Expansion roles.

Proven experience selling high-value SaaS solutions (ideally within CX, Contact Centre technology, or AI/Automation).

Strong track record of navigating complex stakeholder landscapes and closing large, multi-million dollar deals.