# Principal Product Manager- Conversational AI at Hopper > Remote · Canada · Principal · Product · open. Source: https://alderhq.app/jobs/ashby%3Ahopper%3A646bcfcf-3b8a-47b3-a3d7-3baf97f126d0 (read 2026-11-06). ## Facts (observed) - Company: [Hopper](https://alderhq.app/companies/hopper) - Location text: Canada - Remote; Toronto - Remote; Alberta - Remote - Where it can be done from (inferred): Remote · Canada (evidence: "Location: Canada - Remote; Toronto - Remote; Alberta - Remote") - Posted: 2026-08-14 (84 days ago) - First seen by alder: 2026-11-02 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://jobs.ashbyhq.com/hopper/646bcfcf-3b8a-47b3-a3d7-3baf97f126d0 - Skills listed (inferred): LLMs, Figma ## Pay and sponsorship - Posted pay: CAD 200k–CAD 250k per year (from the listing's pay field) - Market band for similar posted roles (Toronto, n 5): p25 CAD 169k, median CAD 175k, p75 CAD 225k ## Description (the employer's text) ### About the Role HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. Voice carries its own product problems, from latency and turn-taking to escalation timing when a human is on the line, and this role owns both surfaces with equal depth. As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer. ### What would your day-to-day look like Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites Set the product bar for voice specifically, covering latency, turn-taking, barge-in handling, localization, realtime voice and ASR/TTS quality, since a caller's tolerance for a bad interaction is lower than a chat user's Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners Partner with Partner Solutions on implementation and onboarding Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets Build working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideas Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality across both chat and voice Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap ### An ideal candidate has 8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with direct experience shipping voice-based conversational products such as IVR, voice bots, or contact center voice automation Hands-on ownership of a production voice product, not only chat or text-based conversational AI, with working knowledge of ASR/TTS tradeoffs, latency budgets, and turn-taking or barge-in design. This is a required skillset Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean team The ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build Hands-on front-end experience, having built or shipped web front ends and able to engage engineers credibly Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level A data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation quality Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modes ### Perks and benefits of working with us Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages Hopper covers 100% of the premiums for the group insurance plan Hopper offers life, short term and long term disability coverage HSA that covers eligible medical and dental expenses All employees and dependents have access to Dialogue's telemedicine services, anytime, anywhere All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/ashby%3Ahopper%3A646bcfcf-3b8a-47b3-a3d7-3baf97f126d0 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.