We're looking for a Head of Accounting Operations to lead our Manila operation, a team of 45+ across accounting, customer support and other functions, responsible for delivering the statutory accounts, tax filings and day to day service that support GetGround's UK property investment platform.

This is a role for a qualified accountant who has progressed beyond technical delivery into operational leadership. You'll own the performance, quality and culture of the Manila operation, while also acting as the senior technical escalation point for the accounting team.

This role reports to the Managing Director, Accounting & Customer Operations, based in the UK.

The Opportunity

GetGround has £2bn+ in assets on platform and more than 30,000 users across 70 countries. Behind that sits an operation preparing over 7,000 sets of UK statutory accounts and corporation tax returns every year, making it the largest team in the business.

Our ambition is to more than double that output through AI, automation and better processes, and this role will be central to making that happen. You'll help shape how the operation works, where technology can remove manual effort and how we continue improving productivity without compromising quality.

This is an opportunity to shape the operation, not simply run the existing process. You'll take ownership of delivery and quality across the accounting function from day one, with scope to take wider responsibility for customer support and other functions as the role develops.

You'll also be the senior leader on the ground in Manila, responsible for building a high performing operation and an environment where good people want to stay and develop.

What You'll Be Doing

OPERATIONAL LEADERSHIP

Own end to end delivery of the annual accounts cycle for 7,000+ UK property companies, including capacity planning, allocation and work in progress.

Take accountability for meeting Companies House and HMRC deadlines, with the planning and controls needed to keep late filings to a minimum.

Own the quality of work produced by the team and the review structure that supports it.

Identify recurring errors and address the root cause through training, process improvements or better tooling.

Work closely with the customer support team and wider Manila operation, with scope to take on further responsibility as the role develops.

TECHNICAL LEADERSHIP

Act as the senior technical escalation point for UK statutory accounts and corporation tax matters under FRS 105 and FRS 102 Section 1A.

Support the team on complex cases where additional technical judgement is required, including stepping into client conversations where appropriate.

Set and maintain the technical standard across the team, while developing capability within the management and review layers.

Assess technical capability as part of recruitment and help shape how the accounting team is trained and developed.

SCALING THROUGH AI AND AUTOMATION

Lead the adoption of AI and automation across the operation, ensuring the team uses the tools effectively and consistently.

Act as a key feedback channel into the development of our AI tools, identifying where they work well, where they fall short and where the team is working around them.

Identify opportunities to improve existing processes through AI, automation or better ways of working.

Work closely with the teams building and improving our tools, bringing practical operational feedback and helping shape what should be developed next.

BUILDING THE TEAM AND CULTURE

Lead and develop a team of 45+ across accounting, customer support and other functions, working through supervisors and team leads.

Own recruitment for the Manila operation, working closely with our People team in London.

Take responsibility for engagement, retention and progression across the team. Attracting good people matters, but retaining and developing them is just as important.

Build an employee experience that reflects GetGround's values while working effectively within the Philippine market and culture.