# Customer Success Manager at Forus > United States · Manager · Other · open. Source: https://alderhq.app/jobs/ashby%3Aforus%3Aa1160be4-ef4e-4c2a-8761-0f4813772e15 (read 2026-11-07). ## Facts (observed) - Company: [Forus](https://alderhq.app/companies/forus) - Location text: New York office - Where it can be done from (inferred): United States (evidence: "Location: New York office") - Posted: 2026-10-21 (17 days ago) - First seen by alder: 2026-11-02 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://jobs.ashbyhq.com/forus/a1160be4-ef4e-4c2a-8761-0f4813772e15 ## Pay and sponsorship - Posted pay: $130k–$200k per year (from the listing's pay field) - Market band for similar posted roles (New York, n 1079): p25 $120k, median $150k, p75 $178k ## Description (the employer's text) ### About us Forus is building an AI-powered network that connects doctors, pharmacies, payers, and biopharma to accelerate new science to patients. Our platform automates the complexity between a doctor prescribing a medicine and a patient starting treatment, including insurance coverage, financial assistance, and supply chain navigation. We provide this support free to doctors and patients, helping them get life-changing medicine faster, cheaper, and easier. The resulting network enables biopharma companies to design better research, launch new drugs more effectively, and invest in harder-to-treat conditions. ### Forus has exceptional product-market fit and is growing rapidly through organic adoption Accelerating scale: We already support patients across more than 85% of ZIP codes and partner with 9 of top 15 largest biopharma companies in the world. AI-native, durable model: Our business becomes stronger as AI improves, as every new doctor, patient, and partner makes the network more valuable. Backing to build for the long term: We raised $300M+ from leading investors to build an exceptional team and unlock the full scale of the opportunity. Our number one priority is scaling to market demand. We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster. If we succeed, science will be the only limit to medicine. All full-time roles are in person in New York. ### About the role The Provider Success team at Forus is responsible for what happens once a medical practice or health system starts using our platform: driving adoption, expanding usage, building lasting partnerships, and turning users into advocates. Our goal is to help provider organizations embed Forus into their daily operations and continuously expand the impact they receive from the platform. You will own that journey end-to-end for a portfolio of provider organizations. You will work directly with providers to drive onboarding, workflow transformation, stakeholder alignment, adoption, and growth while translating what you learn into new product direction, stronger playbooks, and better workflows. You will also help build the systems that allow Provider Success to scale across thousands of practices and health systems. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Forus's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives company growth and accelerated career progression, we want to hear from you. ### If you join, you will Own a portfolio of provider organizations from onboarding through activation, adoption, expansion, retention, and advocacy, serving as their primary strategic partner throughout the relationship Lead providers through workflow change by mapping stakeholders, building champions, securing executive buy-in, and expanding successful usage across teams and workflows Build trusted relationships with provider teams at every level, from frontline staff to executive leadership, creating users who advocate for Forus internally and externally Analyze account health, adoption patterns, provider behavior, and operational friction to identify risks early, uncover expansion opportunities, and drive action Lead business reviews, adoption reviews, and strategic planning conversations that connect provider priorities to measurable outcomes and continued platform expansion Own provider escalations end-to-end, coordinating across Operations and Product, keeping customers informed and internal owners accountable through resolution Define and refine the Provider Success playbook, including onboarding plans, adoption frameworks, lifecycle stages, health metrics, escalation paths, and stakeholder-engagement models ### We’re looking for you if you have 2–10 years of experience in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role, with a track record of owning customers through onboarding, adoption, expansion, retention, and escalation --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/ashby%3Aforus%3Aa1160be4-ef4e-4c2a-8761-0f4813772e15 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.