About Us

ether.fi is an innovative, rapidly growing crypto-native financial platform on a mission to put users in control of their wealth - making it easy to save, earn, and spend crypto. Positioned as a leading decentralized finance (DeFi) bank, ether.fi offers a fully integrated, non-custodial suite of products - Stake, Liquid, and Cash - that bridge crypto utility with real-world convenience.

With over $8B in assets under management and a lean, agile team of 25+, we’re building sustainable, secure, and scalable financial infrastructure to onboard the next billion users to crypto. Our offerings include liquid staking, automated yield strategies, and crypto-native payment solutions like credit cards, enabling a comprehensive decentralized banking experience.

As we continue to scale, we’re actively hiring talented, mission-driven individuals who want to shape the future of finance from the ground up.

Learn more at ether.fi.

Position Overview

This is a full-time role for a Customer Service Representative full remotely. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and managing the overall customer experience. Daily tasks include responding to customer inquiries, resolving issues, moderating our community and maintaining a high level of customer service.

Qualifications

Skills in Customer Service Representatives, Customer Support, and ensuring Customer Satisfaction

Experience with DeFi protocols and cryptocurrencies desired

Excellent communication and problem-solving skills

Ability to work independently and as part of a team

Prior experience in the financial or crypto industry is a plus

Bachelor's degree in a relevant field is preferred

Perks & Benefits

Competitive salary, performance-based incentives, and token allocation grant

Opportunity to work with a Top 4 Ethereum protocol, by TVL

Opportunities for professional development and growth within the organization

Health, dental, and vision insurance plans

Collaborative and inclusive work culture

Exposure to cutting-edge technologies in the blockchain and cryptocurrency space

Global team with opportunity for travel and working out of our 3 offices around the world

4 weeks work from anywhere

Exciting company events and team-building off-sites