About Us

Eliza is a technology services company and OpenAI partner dedicated to helping organizations build and deploy AI solutions. We combine technical expertise with hands-on client collaboration to solve problems that matter.

Role Overview

We’re looking for a Partner Operations Manager to build and run the operating system behind Eliza’s OpenAI partnership. You’ll work across strategic partnerships, marketing, and go-to-market execution, helping our sellers make the most of key OpenAI relationships and helping promising opportunities move from referral to closed business.

This is a hands-on role for someone who can turn a strategic partnership into clear plans, useful assets, reliable follow-through, and measurable commercial impact. You’ll work closely with strategic sellers, marketing, delivery, and OpenAI stakeholders. You’ll help the team understand which relationships matter, what each opportunity needs next, and where the partnership is creating value.

What You’ll Own

Build the partnership operating model. Create and maintain the plans, stakeholder maps, operating cadence, systems, and playbooks that help Eliza manage the OpenAI relationship consistently.

Equip strategic sellers. Give sellers the context and tools to navigate OpenAI relationships, including account and relationship maps, meeting briefs, follow-up plans, partner updates, and reusable sales materials.

Move warm opportunities forward. Establish a clear process for receiving, qualifying, assigning, and tracking OpenAI referrals. Stay close to each opportunity with its owner, coordinate follow-up, surface blockers, and help move the work through the sales cycle to close.

Coordinate partner marketing. Work with Eliza’s marketing team and OpenAI contacts on campaigns, events, workshops, announcements, customer stories, and other materials that build awareness and create qualified opportunities.

Lead regular partnership reporting internally and with OpenAI. Maintain clear, accurate metrics on OpenAI relationships (mapping, targeting, and health); bi-directional lead flow (volume, size, and velocity); close rates; incentive usage and impact; team skills and certifications; invoicing and incentives against our SGA; customer evidence and WinWires; and other measures needed to understand and improve the state of the partnership. Turn reporting into clear updates, decisions, and follow-through.

Improve what’s already in place. Maintain and improve existing HubSpot and OpenAI partner portal workflows, reporting, and partner activity tracking. Turn lessons from live opportunities into better processes and assets.

Keep teams aligned. Make sure sellers, marketing, delivery, and leadership know the priorities, owners, next steps, and results across the partnership.

Monitor OpenAI’s programs. Be Eliza’s central point of contact for staying current on OpenAI programs across marketing, go-to-market, and other areas. Translate changes into regular, practical updates for the right Eliza teams, including how to engage, Eliza’s current standing, and what actions or opportunities to pursue.

Build customer evidence. Own post-engagement WinWire creation and publication in partnership with Eliza’s Marketing Lead, coordinating with delivery teams to capture outcomes and gather the needed inputs.

How We’ll Know Performing Well

Eliza and OpenAI receive regular, useful reporting on relationship mapping, targeting, and health; two-way lead flow, including volume, size, and velocity; close rates; incentive usage and impact; skills and certifications; invoicing and incentives against our SGA; and customer evidence.

OpenAI referrals are followed up consistently and move through the sales process with clear ownership.

Strategic sellers use the relationship context, playbooks, and materials you build.

Partner marketing activity supports priority relationships and creates useful engagement with potential clients.

Eliza can show how the partnership contributes to pipeline, closed business, and broader market visibility.