Community Engagement Manager

About Dearest Care

Navigating healthcare alone is quickly becoming a thing of the past, just as representing yourself in court would seem unthinkable today.

For decades, only those with resources could confidently move through the healthcare system, supported by private help to interpret plans, contact doctors, follow up on referrals, decipher bills, and ensure nothing was missed. Most people were left with automated phone trees, complex portals, and overwhelming paperwork.

Dearest Care is changing that.

We equip every patient with a dedicated advocate who helps them unlock and utilize the healthcare support available to them, coordinating care, removing barriers, explaining benefits, managing next steps, and providing ongoing support. We're not replacing the human relationship with software; we're building the scalable platform that enables it.

Our advocates are empowered by AI tools, clinical workflows, and operational systems, helping them deliver care with speed, empathy, and consistency. Patients need advocates. Advocates need tools. Health plans need outcomes. We're engineering the infrastructure that brings all three together.

We're a mission-driven, fast-paced team committed to creating a new, essential category in American healthcare. We believe that in twenty years, having a patient advocate will be standard—and we're focused on serving the people who need one most.

About the Role

We're seeking a Community Engagement Manager to help define how Dearest Care presents itself across public communities, social media, and review channels.

You'll manage our presence on platforms such as Facebook, Instagram, Reddit, TikTok, Trustpilot, Better Business Bureau, and other patient-facing or public feedback spaces. This role is a blend of customer empathy, brand stewardship, issue escalation, and digital fluency.

You will be responsible for ensuring Dearest Care responds promptly, thoughtfully, and accurately whenever patients, caregivers, advocates, or community members engage with us online. Working closely with our Customer Experience, Clinical Operations, Marketing, and Product teams, you’ll ensure every interaction reflects our voice, reinforces patient trust, and turns feedback into actionable insights.

This isn’t just about "replying to comments"—it’s about managing our reputation, recovering service opportunities, building trust, and providing real-time intelligence from the front lines.

Responsibilities

Manage day-to-day responses across public community, social, and review platforms like Facebook, Instagram, Reddit, Trustpilot, Better Business Bureau, and more.

Respond to patients, caregivers, and the community with empathy, clarity, and urgency while maintaining Dearest Care’s voice and ensuring regulatory compliance.

Triage sensitive or escalated issues to the appropriate internal teams, including Customer Service, Clinical Operations, Marketing, Product, and leadership.

Track recurring questions, complaints, misunderstandings, and emerging themes, translating them into actionable insights for the company.

Ensure timely responses across channels and prevent public feedback from going unanswered.

Implement proactive community engagement strategies that build trust in Dearest Care and educate patients about advocacy and how to access it.

Clearly differentiate Dearest Care as advocate-led—not a chatbot, call center, marketplace, or generic navigation vendor.

Contribute to the development of templates, escalation playbooks, tone guidelines, and internal documentation to support consistent, scalable responses.

Represent Dearest Care with professionalism, warmth, and discretion in every public interaction.

Qualifications

3+ years of experience in community management, customer communications, social media, public relations, internal communications, or a related field.

Proven experience responding to customers in public channels, especially in regulated, high-empathy, or high-trust settings.

Exceptional written communication skills, capable of translating complex healthcare or policy topics into clear, simple, and human language.