Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Inkjet Technician – Production

Location: Provo, Utah

About the Role

We are seeking experienced Inkjet Technicians to support the operation, maintenance, troubleshooting, and continuous improvement of our industrial inkjet printing systems.

This is a hands-on technical role for someone who understands how inkjet printers work—not simply how to operate them. The ideal candidate has significant experience troubleshooting industrial inkjet equipment in field service, manufacturing, or technical support environments.

Former Field Service Engineers and Field Service Technicians from the industrial inkjet industry are strongly encouraged to apply.

You will work closely with Production, Engineering, and R&D to maintain printer performance, resolve equipment and print-quality issues, execute maintenance and calibration procedures, and improve production reliability.

What You'll Do

Operate, maintain, troubleshoot, and repair industrial inkjet printing equipment.

Diagnose technical issues involving:

Printheads and jetting performance

Ink delivery and fluid systems

Electronics, sensors, cabling, and controls

Motion systems, encoders, and mechanical alignment

Printhead positioning, registration, and calibration

Image-quality defects and print artifacts

Perform printhead installation, replacement, alignment, cleaning, and recovery.

Execute preventive maintenance and scheduled service procedures.

Perform printer setup, calibration, and verification according to established procedures.

Troubleshoot image-quality issues such as missing nozzles, banding, registration errors, density variation, and lines.

Respond to equipment failures, identify root causes, and restore equipment to a controlled production state.

Document repairs, maintenance activities, equipment conditions, and recurring issues.

Follow and help improve SOPs, maintenance procedures, and troubleshooting guides.

Support installation, qualification, and introduction of new printers, printheads, and equipment upgrades.

Work with Engineering to escalate complex or recurring technical problems.

Train production operators on proper equipment operation and basic maintenance.

Participate in continuous-improvement efforts focused on uptime, reliability, print consistency, and yield.

What We're Looking For

3+ years of hands-on experience with industrial inkjet printing equipment, preferably in field service, technical service, equipment engineering, or manufacturing support.

Previous experience as an Inkjet Field Service Engineer, Field Service Technician, Printer Service Engineer, or Technical Support Engineer is highly preferred.

Strong mechanical and electrical troubleshooting skills.

Practical understanding of industrial inkjet printer architecture and print processes.

Experience with several of the following:

Industrial inkjet printheads

Ink and fluid delivery systems

Nozzle testing and printhead recovery

Printer calibration and alignment

Image-quality troubleshooting

Sensors, electronics, and control systems

Motors, encoders, and motion systems

Mechanical troubleshooting and precision alignment

Preventive maintenance and equipment diagnostics

Experience with printheads or printing systems from manufacturers such as Epson, Seiko, Ricoh, Kyocera, Xaar, Konica Minolta, Fujifilm Dimatix, or similar technologies is a plus.

Qualifications

Associate degree, technical degree, military technical training, or equivalent industry experience preferred.

Extensive relevant inkjet experience may substitute for formal education.