About Clair

If you can send your friends money in seconds, why does it still take your employer two weeks to send your paycheck?

At Clair, we are on a mission to create financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. But we're not just another digital bank or on-demand pay provider. We meet Americans at their place of work by embedding our products within the scheduling, workforce management, and payroll apps they already use every day.

Learn more about us at getclair.com/about

About the Role

We’re looking for a UXR who is equally comfortable thinking strategically about what we need to learn as they are rolling up their sleeves to conduct the research themselves.

You will play fundamental role in building on Clair’s existing research repository, and evolving the foundation of our research function.

You’ll work closely with Product, Design, Data, and other teams to identify the questions that matter most, develop the right research approach, and turn customer insights into action. You’ll conduct everything from foundational and generative research to usability testing, concept testing, prototype validation, and ongoing customer discovery.

Because our products are deeply connected to people's financial lives, we’re particularly interested in someone who understands how personal, emotional, and nuanced financial decisions can be. Experience researching users in fintech, banking, financial services, or other products involving sensitive or complex financial decisions is strongly preferred.

This person should also have an understanding of product design and prototyping. You do not need to be a full-time product designer, but you should be highly comfortable working in Figma, evaluating prototypes, and partnering with designers to create and test concepts with users.

What You'll Do

Build Clair's User Research Foundation

Establish and evolve Clair's user research practice, processes, tools, and approach.

Develop a strategic understanding of who our users are, what they need, and where the biggest opportunities exist.

Help create a research roadmap that balances foundational learning with the immediate needs of the product organization.

Build scalable processes for recruiting, engaging, and learning from users.

Establish a centralized approach for capturing, synthesizing, and regularly sharing customer insights across the company.

Help ensure that user insights are consistently incorporated into product strategy, prioritization, and decision-making.

Conduct Research

Plan and execute qualitative and quantitative research across the product development lifecycle.

Conduct user interviews, usability testing, concept testing, prototype testing, surveys, diary studies, and other research methods as appropriate.

Test early-stage ideas and concepts before significant product or engineering investment is made.

Work directly with Design to test prototypes and iterate quickly based on user feedback.

Identify the right research methodology for the question—not simply default to the same approach every time.

Conduct both proactive research that informs longer-term strategy and tactical research that helps teams make near-term product decisions.

Partner with Product and Design

Work closely with Product Managers and Product Designers to identify the most important customer questions and opportunities.

Help shape product strategy by bringing a strong understanding of user needs, behaviors, motivations, and pain points.

Partner with designers throughout the design process, from early concepts through prototype testing and post-launch learning.

Be comfortable using Figma to review, understand, and test product concepts and prototypes.

Provide feedback on researchability and usability throughout the product development process.

Help teams move from "what are users saying?" to "what should we do about it?"

Turn Insights Into Action

Synthesize complex research findings into clear, actionable insights and recommendations.