Position Overview

Your top priority is helping customers achieve the outcomes they came to us for.

To do that, you will:

Define success with customers and lead their onboarding

Own the relationship and look for ways to create more value over time

Relay feedback to product and engineering, and help validate new launches

Support upsells, testimonials, and case studies where they make sense

Build CS playbooks, support materials, and workflows

Desired Attributes

Kind, humble, relentless, focused

Tech-savvy with strong communication — our product is fairly technical, and you'll need to teach customers how to use it well

Quick to learn product and industry context

Comfortable presenting to leadership (business cases, QBRs, etc.)

Strong work ethic — this is an early-stage startup, so expect to build some of the playbook yourself

Strategic and creative — able to zoom out and rethink how we approach problems

Bonus: experience with Zapier, CRM automations, or agents in a CS/support function

A note on pace

We ship weekly, and priorities move as we learn from customers. Requirements are often incomplete when work starts, and you'll be expected to shape them. If that pace excites you, you'll fit in well.

Benefits

Competitive salary plus equity options

Health, dental, and vision coverage

Catered lunch in the office

$70 a month toward your commute

Team happy hours and events

Build a category-defining company with a small, driven team

Come build with us!