# Senior Customer Success Manager at Bobyard

> Onsite · United States · Manager · Other · open. Source: https://alderhq.app/jobs/ashby%3Abobyard%3A4d06a4f4-8540-4e8f-9eea-bdddffbea728 (read 2026-11-04).

## Facts (observed)

- Company: [Bobyard](https://alderhq.app/companies/bobyard)
- Location text: San Francisco
- Where it can be done from (inferred): Onsite · United States (evidence: "Location: San Francisco")
- Posted: 2026-03-03 (246 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.ashbyhq.com/bobyard/4d06a4f4-8540-4e8f-9eea-bdddffbea728

## Pay and sponsorship

- Posted pay: $120k–$140k per year (from the listing's pay field)
- Market band for similar posted roles (SF Bay Area, n 1075): p25 $151k, median $178k, p75 $212k

## Description (the employer's text)

### Position Overview

Your top priority is making sure our largest and most complex customers achieve the outcomes they came to us for, and helping shape how Bobyard does customer success as we scale.

To do that, you will:

Own a book of strategic accounts end to end, from defining success criteria and leading onboarding through renewal and expansion

Build executive-level relationships and drive measurable ROI that turns customers into long-term partners

Own retention and expansion targets, identifying and closing upsell opportunities alongside sales

Be the voice of the customer internally: synthesize feedback into clear priorities for product and engineering, and lead beta programs and launch validation

Design and scale CS playbooks, health scoring, onboarding frameworks, and support workflows the rest of the team will run on

Source and drive testimonials, case studies, and references from your accounts

Mentor newer CSMs and help set the bar for the function

### Desired Attributes

5+ years in customer success, account management, or implementation at a B2B SaaS company, ideally with technical or vertical software

Proven track record owning renewals and expansion revenue

Kind, humble, relentless, focused

Technically fluent, able to teach a technical product and troubleshoot alongside customers

Quick to learn product and industry context; construction, AEC, or estimating experience is a strong plus

Confident presenting to customer executives and internal leadership (business cases, QBRs, renewal strategy)

Has built CS processes from scratch before and knows what breaks at scale

Strategic and creative, able to zoom out and rethink how we approach problems

Bonus: experience with Zapier, CRM automations, or agents in a CS/support function

### A note on pace

We ship weekly, and priorities move as we learn from customers. Requirements are often incomplete when work starts, and you'll be expected to shape them. If that pace excites you, you'll fit in well.

### Benefits

Competitive salary plus equity options

Health, dental, and vision coverage

Catered lunch in the office

$70 a month toward your commute

Team happy hours and events

Build a category-defining company with a small, driven team

Come build with us!

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/ashby%3Abobyard%3A4d06a4f4-8540-4e8f-9eea-bdddffbea728 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.