Construction is a trillion-dollar industry, but still runs on outdated software

Biggest bottleneck: cost estimating — takeoffs are still manual, slow, and error-prone

Lean team backed by 8VC, Primary, and Pear, building next-gen software for the built world

Build our Knowledge Center and LMS — Looms, guides, and articles that preempt questions

Own Intercom — respond to questions, troubleshoot fast, close the loop with empathy

Scale support with systems — kill repetitive work with automations, templates, and AI

Close the feedback loop — partner with Product/Engineering to log bugs and track fixes

Enable GTM — support Sales and CS with demos, feature deep dives, competitive insights

Know our users cold — deep expertise in the platform and how estimators/landscape pros get value

2+ years in a customer-facing role (Support, Enablement, or Success preferred)

Excellent written and verbal communicator, no jargon

Proficient with Intercom (or similar), documentation/LMS tools, and Loom

Comfortable in a fast-paced startup where processes are still being built

Join a fast-growing AI startup transforming construction estimating

Report to Head of Post-Sales; work closely with Engineering and Product

Clear growth path into CSM or CS Operations

In-person, San Francisco

$80k–$100k base + equity, full-time

Come build with us!