About the Company

Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance.

Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform.

ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system's controls.

We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others.

About the Team

You’ll join the core Platform & Infrastructure product org. This team builds the foundational systems and services that serve as the backbone for features across our entire product suite.

While many infrastructure teams operate behind the scenes, ours sits at an intersection. We build systems that internal vertical teams depend on, and we also deliver features that directly touch end users (e.g. platforms, self-service tools, dashboards). Because of that, you’ll balance deep technical rigor with customer empathy.

We operate in a high-growth, high-authenticity engineering culture. You’ll partner with senior engineers, architects, and cross-functional leads, and have high visibility across the org.

Responsibilities

As a Senior Product Manager, Infrastructure & Platform, you will:

Define and own the roadmap for one or more core infrastructure domains (such as notification platform, documents platform, user management, etc.)

Deeply engage with internal stakeholders (engineering leads, vertical PMs, operations) and our customers to drive discovery and specification.

Drive initiatives end-to-end: from ideation, discovery, scoping, to launch, adoption, and iteration.

Work directly with customers/stakeholders (sometimes on-site at their operations) so that your deliverables are finely tuned to their unique and complex processes

Ensure infrastructure is resilient, scalable, observable, and secure — balancing performance, reliability, and long-term extensibility.

Lead discovery for complex customer processes: conduct customer interviews and complete process mapping across multiple customers of varying profiles

Deep ability to map processes and systems even in high ambiguity — e.g. you can take a domain with many moving pieces and build a reliable abstraction

Write clear, structured product specs, user stories that are easy to understand, even for someone without any domain knowledge

Partner closely with engineering leadership and architects to make tradeoffs on design, performance, scale, and technical debt

Evangelize infrastructure best practices across the organization and influence roadmap tradeoffs

Ideal Background

5+ years of product management (or equivalent) experience, ideally with exposure to b2b saas products, product infrastructure, and platforms

Strong technical fluency: experience working with engineers around systems, APIs, data models, etc.

Excellent customer discovery skills: comfortable conducting interviews, writing journey maps, and synthesizing qualitative + quantitative inputs

Track record of shipping infrastructure or platform features that were adopted broadly or had measurable impact

Highly structured thinker, able to write and communicate complex concepts simply

Comfortable operating with high autonomy, ambiguity, and responsibility

Strong collaboration skills: able to manage stakeholders, drive alignment, and hold cross-team accountability

Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Science, Business Administration, Finance, Economics, or a closely related field