# French-Speaking Customer Experience Specialist at The Flex

> Remote · region unclear · Unspecified · Other · open. Source: https://alderhq.app/jobs/ashby%3AThe-Flex%3Aeba5f8a3-507e-4750-8a4b-ed4f6206716f (read 2026-11-12).

## Facts (observed)

- Company: [The Flex](https://alderhq.app/companies/the-flex)
- Location text: Casablanca; Oran; Tunis; Algiers; Beirut; Rabat; Madagascar; Constantine; Rabat; Casablanca; Anaba
- Where it can be done from (inferred): Remote · region unclear (evidence: "Location: Casablanca; Oran; Tunis; Algiers; Beirut; Rabat; Madagascar; Constantine; Rabat;")
- Posted: 2026-11-04 (8 days ago)
- First seen by alder: 2026-11-08 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.ashbyhq.com/The-Flex/eba5f8a3-507e-4750-8a4b-ed4f6206716f

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

### About The Flex

At The Flex, we’re on a mission to revolutionize how the world rents.

We believe finding and staying in a home should be as seamless as buying on Amazon; simple, fast, and borderless.

Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe.

We’re building a team of A-Players, ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.

### Position Summary

As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords.

From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight.

This role is perfect for someone empathetic, detail-oriented, and passionate about helping others, someone who takes pride in turning challenges into exceptional experiences.

### Key Responsibilities

Customer Support: Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in both French and English.

Booking Assistance: Guide guests through the reservation, check-in, and check-out processes using our PMS tools.

Problem Solving: Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.

Knowledge Management: Accurately document interactions, feedback, and resolutions to help improve service quality.

Cross-Team Collaboration: Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.

Upselling & Retention: Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.

### What We’re Looking For

Fluency in French and English (written and spoken)

Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms

Excellent communication and interpersonal skills: you listen, understand, and make people feel heard

Strong organizational abilities and composure under pressure

Tech-savvy: comfortable using PMS, CRM, and digital support tools

A problem-solving mindset with empathy, patience, and meticulous attention to detail

### Why Join The Flex

Be part of the revolution – Help reshape the $4T global rental industry.

Work with the best – Join a high-performing, supportive international team.

Grow fast – Real career progression opportunities as we expand globally.

Earn what you deserve – Competitive compensation plus performance-based incentives.

Live flexibly – Remote-first, results-driven culture — work from anywhere.

If you’re ready to join a company redefining how people live, move, and rent, we’d love to hear from you.

### #LI-Remote

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/ashby%3AThe-Flex%3Aeba5f8a3-507e-4750-8a4b-ed4f6206716f and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.