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Brief overview of this role

Reports to: CEO

Level: Open, depending on experience

Location: Sydney

Remuneration: A$180,000 - A$240,000 (excl. Super), depending on experience

🏢 About Sitemate

Sitemate builds best-in-class software and AI agents for the built world, helping construction, infrastructure and industrial companies work smarter and faster. Our mission is to multiply the engineering power of the built world.

Storm is the #1 data capture agent for the front line of the built world - converting audio, photos and videos into clean structured records.

With conversational support in-app and across SMS, Whatsapp and phone calls, Storm is shifting front line workers from paperwork and clunky digital forms, to natural language and multi-channel data capture.

Our core platforms are Dashpivot (safety, quality and field reporting), Gearbelt (fleet and asset management), Flowsite (no-code integrations), and the Sitemate mobile app for every worker on site.

We have strong product-market fit, generating thousands of new leads per month through word of mouth and organic channels. We are backed by Blackbird, with 200 people across 18+ countries and entities in Australia, the UK, the US and Canada.

🎯 What you steer

Extending the CEO’s capacity across operations. You take the operational workstreams off the CEO’s plate, so the CEO only steps in where a decision needs them.

Exec Ops. You work with the Director of Exec Ops so the CEO’s office and the operational workstreams run as one.

Legal Ops. You steer how legal work runs as the business scales.

People Ops. You steer how people processes scale, working alongside People Ops leadership.

AI Ops. RevOps, GTM Ops and BizOps, brought together and made AI-native, with coding agents taking on more of the work.

Finance. You steer the operational side of finance as the business grows.

Each workstream has an owner who runs it day to day. You steer their direction, coordinate across them and make sure they’re ready for the next stage of growth.

🤝 Who you work with

CEO and Director of Exec Ops. Your manager, and your partner in the CEO’s office. Together, they set the priorities you carry across operations.

CRO, CTO and CPO. Your closest working group outside operations. You line up their priorities with the operational workstreams so execution stays on track.

Your direct reports across Legal Ops, AI Ops, People Ops, Exec Ops and Finance. You lead these functions and own the initiatives that change how they run as Sitemate scales.

Sitemate's other Chiefs of Staff. This includes the Chief of Staff to the CPO, who covers Applied AI.

⚡ What needs to happen

Map the operational workstreams across Legal Ops, People Ops, AI Ops, Finance and Exec Ops. Find what won’t hold at the next stage of growth, and turn each gap into an initiative with an owner and a date.

Take the operational workstreams off the CEO’s plate. Agree with the CEO which decisions still need them, and steer the rest.

Make the first workstream AI-native. Pick where coding agents can take on the most work, and ship it.

✅ What success looks like

By 90 days

You've mapped how Legal Ops, AI Ops, People Ops, Exec Ops and Finance run today, and agreed the first operational initiatives with an owner and a date for each

You have a baseline for how much of the CEO's time goes on operational work, and agreement on which decisions still need them

At least one operational workstream runs AI-native, with coding agents doing work the team used to do by hand, and hours saved reported

By 6 months

The first operational initiatives have shipped, and each workstream is tracked against its SLAs and KPIs in the leadership cadence

Dependencies between workstreams are flagged before they block

By 12 months

Each operational workstream runs on infrastructure built for the next stage of growth, and hits its SLAs without you chasing it

The CEO is no longer involved in the day-to-day running of the operational workstreams