One person. The whole product. A team of agents, not a team of PMs.

A Note From the Founder

I have built product at Citizen since the first line of code, and I am still in it every day. Now I build with agents, and so does the rest of the company. Engineering, operations, and finance already run this way. The gap between an idea and a working build on my phone is measured in hours, and it is changing how fast we move more than anything in our history.

We are at an inflection point. We are about to reinvent the product, not redesign it. Eight years of shipping have left us with a product that does a great deal and hangs together less well than it should, and the right person, thinking in whole systems and with agents doing the production work, can make it coherent and sharp in months rather than years. At the same time the enterprise business is working and needs to scale, and the product that made Citizen the #1 safety app in America is going to every country in the world. One person is going to hold all of that in their head and move it. I want to build that next phase with them, next to me, every day.

You will hear no from me, and I expect to hear it back, with the data.

About

Citizen is the #1 safety app in the U.S. Every day, thousands of videos are captured live at the scene of real incidents and distributed in real time to people in every major American city. No other consumer product has this. It is a live network, a newsroom, and a safety tool at once, and it is growing again.

Under the app is a real-time machine. First-responder radio in every market we cover, video arriving from the scene, a Mission Control floor deciding in seconds what a city hears, and alerts that reach a phone before the sirens do. That machine is becoming agentic. Agents already draft what humans used to transcribe. The next version of Citizen is one where agents listen, verify, write, and route, and people hold the judgment calls that a city's safety deserves. Designing that system, human and agent together, live, at the scale of a country, is the product job here. Nobody has done it before.

You are the Head of Product for all of it: the consumer app and its core loops, the subscription business, the enterprise products and API that cities, hospitals, campuses, and private security buy, and the partner integrations that put Citizen inside the tools they already run. You report to the Founder, who makes product calls alongside you and designs alongside our product designer.

You will never hire a product manager. Your headcount is agents. The production work of product management, discovery synthesis, competitive reads, spec drafts, experiment design and analysis, forecast updates, launch notes, partner documentation, the weekly numbers, is done by an agent team you build and operate. One person with the right systems and the right judgment now carries what a product org of six or eight carried three years ago. That is the job, and this is the first moment it has been possible.

Why now

Citizen built the public safety category and became the #1 safety app in the country. The next chapter is a product people open every day rather than only on a bad one, a subscription business that funds it, an enterprise business that is already working and now needs to scale, and Citizen in every country in the world. The levers are known. What has been missing is one person who holds the whole product in their head, sees where it has sprawled, and can make it sharp again while moving the numbers. Until recently that person needed a department. Now they need agents, taste, and the nerve to decide.

How We Work

Every role at Citizen is two things: the craft, and the operation of AI to multiply it.

You are a product leader first. Judgment about what to build and what to kill. A feel for what people will open every day and what they will pay for. The ability to walk a hospital's security director through what ships and when, and to tell a founder with strong opinions that the data says otherwise.